Sökning: "Service management"

Visar resultat 11 - 15 av 932 avhandlingar innehållade orden Service management.

  1. 11. Proactivity in Service Failure and Service Recovery

    Författare :Jasenko Arsenovic; Bo Edvardsson; Bård Tronvoll; Magnus Söderlund; Karlstads universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; service failure; service recovery; complaint management; customer proactivity; employee proactivity; collaboration; customer responses; Business Administration; Företagsekonomi;

    Sammanfattning : Although service failure and service recovery have been extensively researched, service employees struggle to recover an increasing number of customer complaints. The overall aim of this thesis is to explain the role of customer and employee proactivity in service failure and service recovery. LÄS MER

  3. 12. Towards an augmented audit service

    Författare :Jan Lenning; Chalmers tekniska högskola; []
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; internal audits; quality management; exploitation; management system; external audits; ISO; co-creation; exploration; service logic; process management;

    Sammanfattning : To be competitive performing with good quality, improving customer satisfaction, and increasing operational efficiency have become key. Concepts and methods such as Total Quality Management, Six Sigma and Lean have been implemented to manage these demands. LÄS MER

  4. 13. Logistics Service Providers Going Green : A Framework for Developing Green Service Offerings

    Författare :Karin Isaksson; Maria Huge-Brodin; Maria Björklund; Mats Abrahamsson; Roland Hellberg; Linköpings universitet; []
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Logistics service providers; new service development; framework; green service offerings; environmental work;

    Sammanfattning : Environmental impact has increasingly become a “buzzword” and an important topic. This topic has been integrated into the agenda of many companies worldwide, and this dissertation focuses on the transportation and logistics industry. LÄS MER

  5. 14. Irrigation water management : A performance study of the Rahad scheme in Sudan, 1977-1996

    Författare :Nighisty Ghezae; Uppsala universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Economic history; Rahad scheme; irrigation management; water supply activities; agricultural extension activity; performance assessment; main system management; on-farm management; organizational structure; Ekonomisk historia; Economic history; Ekonomisk historia; Ekonomisk historia; Economic History;

    Sammanfattning : The central objectives of this study is to assess the performance of irrigation water management of the Rahad scheme in Sudan between 1977 and 1996. The study assesses how well the scheme has succeeded in achieving irrigation management objectives using the criteria of productivity, equity, cost recovery and environmental stability. LÄS MER

  7. 15. Improving energy efficiency in logistics systems: On the road to environmental sustainability

    Författare :Jessica Wehner; Chalmers tekniska högskola; []
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; road freight transport; service modularity; service logic; logistics fulfilment; Capacity utilisation; point of consumption; first mile; service blueprint; household waste; distribution structure; system levels; systems perspective; value co-creation; last mile;

    Sammanfattning : Logistics are essential to efficiently managing the flow of materials and products between various nodes that operate in multiple systems. In that process, the activities of moving and storing materials and products, especially through road freight transport, consume significant energy resources and emit greenhouse gases that harm the environment. LÄS MER