Sökning: "Service firms"

Visar resultat 1 - 5 av 152 avhandlingar innehållade orden Service firms.

1. 1. Service Orientation in Manufacturing Firms : Understanding Challenges with Service Business Logic

   Författare :Nina Löfberg; Lars Witell; Anders Gustafsson; Bo Edvardsson; Daniel Kindström; Karlstads universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Service business logic; Value co-creation; Services in manufacturing firms; Service orientation; Business Administration; Företagsekonomi;

   Sammanfattning : Globalisation and competition from low-cost countries has pushed manufacturing firms towards offering services to remain competitive. However, increasing the service orientation of a manufacturing firm to find new ways of value (co-)creation has presented several challenges, such as the fact that services do not provide the expected revenues, and resistance from both the sales force and from customers towards services. LÄS MER

3. 2. Service Provider Flexibility : A Strategic Perspective

   Författare :Danilo Brozovic; Fredrik Nordin; Annika Ravald; Per-Olof Berg; Lars Witell; Stockholms universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; provider flexibility; value creation; service logic; service; strategic flexibility; företagsekonomi; Business Administration;

   Sammanfattning : This thesis is about service provider flexibility and how provider flexibility facilitates customer value creation in contexts where customer processes and activities change. Provider flexibility is delineated as a mechanism of value creation and defined as the ability of the service provider to respond to changes or to bring about changes that support its customers’ value creation. LÄS MER

4. 3. CAD adoption in the Swedish architectural industry : IT and the professional service sector

   Författare :Gert-Olof Boström; Umeå universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; professional service; information technology; service quality; competitive advantage; bottomlines; management visions; industry structure; dynamic service quality; CAD; architectural firms; innovation; Arkitektkontor; Informationsteknik; Datorstödd konstruktion; Sverige;

   Sammanfattning : The adoption of information technology (IT) is an intensive and ongoing process in society. All types of firms, but especially service firms, tend to adopt IT. Professional services, a sub-section of the service sector, are heavy users of IT. These firms are special because their business builds on the knowledge of the people in the firm. LÄS MER

5. 4. Proximity and Learning in Internationalisation : Small Swedish IT firms in India

   Författare :Kristina Westermark; Brita Hermelin; Charlotta Hedberg; Andrew Jones; Stockholms universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Internationalisation; proximity; learning; communities of practice; India; Sweden; ICT; service; IT; small firms; Human Geography; kulturgeografi;

   Sammanfattning : The four IT service firms of this thesis set out to interact and collaborate between their offices in Sweden and in India, some more intensely and frequently than others. In the process of their internationalisation, these small service firms find ways, or go through a process of learning how to collaborate in an international setting. LÄS MER

7. 5. Managing the Industrial Service Function

   Författare :Christian Kowalkowski; Per-Olof Brehmer; Maria Holmlund-Rytkönen; Linköpings universitet; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Industrial service offerings; service function; manufacturing firms; ICT; customer relationships; value; Industrial organisation; administration and economics; Industriell organisation; administration och ekonomi;

   Sammanfattning : During the past decade, growing attention has been given to industrial service offerings in the marketing literature as well as in many manufacturing firms. This phenomenon is often described as a goods-services transition, in which companies increasingly turn to the provision of industrial services in order to achieve competitive advantage, such a closer customer relationships and higher profit margins. LÄS MER