Sökning: "Service encounters"

Visar resultat 21 - 25 av 52 avhandlingar innehållade orden Service encounters.

1. 21. Cross-Cultural encounters through interpreter-Experiences of patients, interpreters and healthcare

   Författare :Nabi Fatahi; Göteborgs universitet; []
   Nyckelord :communication cross-cultural mother tongue language barrier trilingual refugee general practitioner interpreters radiographer encounters radiological examination focus group;

   Sammanfattning : Background: A mutual understanding between patients and providers has a significant impact on the outcome of healthcare consultations. If the patient and the professional do not share the same mother tongue an interpreter is usually necessary and the contact is facilitated. LÄS MER

3. 22. Student experience of vocational becoming in upper secondary vocational education and training. Navigating by feedback

   Författare :Martina Wyszynska Johansson; Göteborgs universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; upper secondary vocational education and training; barn- och fritidsprogrammet; vocational becoming; vocational knowing; vocational concepts; feedback; students experienced curriculum; service work; security officer; learner readiness;

   Sammanfattning : This doctoral thesis explores student experience of vocational becoming, particularly the navigational role of feedback in the process for Swedish upper secondary vocational students. Vocational becoming is explored as conflating the development of vocational knowing and formation of a vocational identity. LÄS MER

4. 23. Effects of critical incidents on consumer satisfaction

   Författare :Margareta Friman; Karlstads universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Perceived service quality; Consumer satisfaction; Negative critical incidents; Affect; Public transport; Psykologi; Psychology; Perceived service quality; Consumer satisfaction; Negative critical incidents; Affect; Public transport;

   Sammanfattning : Satisfaction is assumed to be an important cause of attitude change by mediating between preexposure and postexposure attitudes. A number of factors account for whether one is satisfied or not with a specific product or service. One factor is expectations, another performance of the product or service, and a third disconfirmation of expectation. LÄS MER

5. 24. Consequences of meticillin-resistant Staphylococcus aureus (MRSA) acquisition. Patient experiences and interactions in health care and daily life

   Författare :Eva Skyman; Göteborgs universitet; []
   Nyckelord :MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; MRSA; patient; experience; transmission; acquisition; source isolation; ignorance; MRSA notification card;

   Sammanfattning : Aims. The overall purpose of this thesis was to follow up the consequences of guidelines installed to prevent transmission of MRSA in healthcare from the patients’ point of view and subsequent consequences for everyday life. Methods. Patients infected with MRSA during two time-periods were studied. LÄS MER

7. 25. De Lege Delenda - International Legislation on Health-Related Genetics and Biotechnology

   Författare :Karl Erik Rosengren; Institutionen för hälsovetenskaper; []
   Nyckelord :MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; regulatory processes; biotechnology; International legislation; genetics; Legal medicine; Rättsmedicin;

   Sammanfattning : Law should be the expression of the collective will, and the regulative sphere becomes therefore a highly consensual field supposed to reflect generally agreed norms and values. Although it is generally admitted that genetic and biotechnology developments can contribute to immense benefits within the health-care sector, the exponential globalisation trend and the rapid pace of scientific and technological developments in the field of modern biotechnology makes it however increasingly difficult to substantiate the ideal content of law. LÄS MER