Sökning: "Service encounter"
Visar resultat 6 - 10 av 62 avhandlingar innehållade orden Service encounter.
6. Customer-to-customer roles and impacts in service encounters
Sammanfattning : This thesis investigates customer-to-customer roles and impacts in the context of service encounters. This topic is studied from two angles: customer interactions during group service encounters and customer perceptions post service encounters. LÄS MER
7. Det ansvarsfulla mötet : En närhetsetisk analys av omsorgens innebörder i förskolan
Sammanfattning : This doctoral thesis embraces Care in the discipline of Early Childhood Education. In this thesis, the concept of responsibility is used to analyze the meaning of care in preschool. LÄS MER
8. Persistent Digital Service Encounters : Challenges of organizational use of social media in a hotel chain
Sammanfattning : The emergence of social media has in many ways changed how individuals interact, communicate and also consume online. Due to the massive, world wide use of social media, organizations are starting to use social media in order to be present where their customers are. LÄS MER
9. Säljande samspel : en sociologisk studie av privat servicearbete
Sammanfattning : Interaction between people can be seen as a distinctive feature of 'post-industrial society'. In this study I investigate some of the conditions for this encounter in private service work in Sweden. I start by discussing some important concepts: service, service encounter and emotional labour. LÄS MER
10. Drivers of customers' service experiences : a customer perspective on co-creation of restaurant services, focusing on interactions, processes and activities
Sammanfattning : It is essential for service companies to understand how their customer service experiences are formed. This is especially important since service experiences are highly subjective and involve customers cognitively, emotionally and behaviorally. LÄS MER