Sökning: "Service Level Management"

Visar resultat 1 - 5 av 249 avhandlingar innehållade orden Service Level Management.

1. 1. Exploring Third-Party Logistics and Partnering in Construction : A Supply Chain Management Perspective

   Författare :Andreas Ekeskär; Martin Rudberg; Per Erik Eriksson; Linköpings universitet; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Case study; construction; construction management; construction industry; supply chain management; logistics; third-party logistics; logistics management; partnering;

   Sammanfattning : The construction industry is associated with problems such as low productivity and high costs. This has been highlighted in several government-funded reports in both Sweden and in the UK during the course of over two decades. LÄS MER

3. 2. TV-ledning i konkurrens : En studie av Sveriges Television publicistiska ledning 1997-2000

   Författare :Johan Lindén; Sigurd Allern; Jesper Strömbäck; Knut Helland; Stockholms universitet; []
   Nyckelord :journalism; television; public service; creative industries; management; strategy; competition; market; journalistik; Journalism;

   Sammanfattning : In the years around the turn of the century, the media landscape changed. This thesis studies how these challenges were met by Sveriges Television. The aim is to describe and analyse how SVT was managed and organized, between 1997 and 2000, and to describe how new strategies for the 2000s were developed. LÄS MER

4. 3. Management of Sustainability in Construction Works

   Författare :Urban Persson; Byggproduktion; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; construction works; assessment model; sustainability; Management;

   Sammanfattning : The present global environmental condition is a consequence of the increasing consumption of natural resources whose depletion exceeds what is physically possible to sustain in the long term. The construction sector is a considerable contributor to this resource depletion and sustainability is adopted in the form of the theory of ecological modernization. LÄS MER

5. 4. A Service Management Perspective on Healthcare Improvement: Integrating Social Context

   Författare :Erik Eriksson; Chalmers tekniska högskola; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; healthcare; social constructionism; service management; quality management; improvement science;

   Sammanfattning : The current dissertation argues that ideas from service research should be given a more prominent position in improving healthcare that is capable of managing current and future challenges. The integration and combination of intangible resources, such as knowledge and skills, constitute the service in this thesis; thus, service is conceived as a verb. LÄS MER

7. 5. Proactivity in Service Failure and Service Recovery

   Författare :Jasenko Arsenovic; Bo Edvardsson; Bård Tronvoll; Magnus Söderlund; Karlstads universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; service failure; service recovery; complaint management; customer proactivity; employee proactivity; collaboration; customer responses; Business Administration; Företagsekonomi;

   Sammanfattning : Although service failure and service recovery have been extensively researched, service employees struggle to recover an increasing number of customer complaints. The overall aim of this thesis is to explain the role of customer and employee proactivity in service failure and service recovery. LÄS MER