Sökning: "Saara Isaksson"

Hittade 1 avhandling innehållade orden Saara Isaksson.

1. 1. Processbeskrivning genom tjänstekartan. Möjligheter och begränsningar i personintensiva tjänster

   Författare :Saara Isaksson; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Business Administration; Företagsekonomi;

   Sammanfattning : The aim of this study is to contribute to the understanding of process mapping in highly interactive services. The interest is focused on possibilities and limitations of a process map, as well as on the process of making the maps. The study analyzes maps of two highly interactive social services and explores the mapmaking process itself. LÄS MER