Sökning: "Returns management"

Visar resultat 1 - 5 av 62 avhandlingar innehållade orden Returns management.

  1. 1. Towards returns management strategies in internet retailing

    Författare :Stefan Karlsson; Förpackningslogistik; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; internet retailing; consumer returns; supply chain management; return policy; returns management strategy;

    Sammanfattning : The digital transformation of the retailing industry in recent years has had a profound effect on consumers’ behaviour on a global scale. When shopping and browsing online, consumers are not able to “touch and feel”, which means that product returns are inevitable. LÄS MER

  3. 2. On Aligning Returns Management with the E-commerce Strategy to Increase Effectiveness

    Författare :Klas Hjort; Högskolan i Borås; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Returns management; supply chain management; alignment; case study; experimental research; gatekeeping; avoidance; reverse logistics; strategy; e-commerce; Logistik; Handel och IT; Bussiness and IT;

    Sammanfattning : The returns management (RM) process has traditionally been seen as a value recovery process, which has resulted in an efficiency focus in the returns flow. This thesis present, the effects on a fashion e-commerce organisation, which is underprioritising or neglecting RM in general and consumer returns specifically. LÄS MER

  4. 3. Returns Avoidance and Gatekeeping to Enhance E-commerce Performance

    Författare :Klas Hjort; Högskolan i Borås; []
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; returns management; customer service; demand chain management; e-commerce;

    Sammanfattning : The mail order business was once a traditional method of selling and distributing clothes, and other commodities, to customers. Now, the e-commerce trend, with more sophisticated techniques of marketing, selling, and distributing goods, has not only challenged the traditional mail order system, it seems also that the traditional retail chain and even fashion chains are being challenged. LÄS MER

  5. 4. Strategic Management of Customer Relationships-A Network Perspective on Key Account Management

    Författare :Robert Spencer; Lars Hallen; Ivan Snehota; Renato Fiocca; Uppsala universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Business studies; Key Account; Strategic Customer Management; Network; Relationship management; Industrial marketing; Företagsekonomi; Business studies; Företagsekonomi;

    Sammanfattning : This thesis deals with the key account management theme. The traditional view of key account management takes its roots in company practice and considers key customer accounts to be large complex customers with high financial returns - hence the notion of key - for the supplier firm. LÄS MER

  7. 5. Essays on Asset Management : Analyst Ratings, Reports, and Return Expectations

    Författare :Felix Wilke; Handelshögskolan i Stockholm; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES;

    Sammanfattning : “Mutual Fund Analysts as Information Intermediaries” studies mutual fund analyst reports in the context of active fund management models and how the reports’ informational content relates to fund flows and performance using dictionary-based and machine-learning approaches. “Are Subjective Expectations Formed as in Rational Expectations Models of Active Management?” examines forward-looking performance expectations of mutual fund analysts for global active equity funds. LÄS MER