Sökning: "Quality Creation"
Visar resultat 1 - 5 av 193 avhandlingar innehållade orden Quality Creation.
1. Customer value in commercial experiences : Expecting the unexpected
Sammanfattning : To an ever greater extent, customers desire experiences that are highly emotional, personally designed and memorable. Today’s customer has an increasing need to be entertained and often searches for pleasurable offerings of hedonic value. LÄS MER
2. Co-creation of Value in Public Transportation - A Quality Management Perspective
Sammanfattning : Outsourcing service provision as a business strategy has become increasingly popular. This has resulted in new managerial challenges in terms of creating value for customers. The establishment of these inter-organisational relationships has resulted in additional actors, who perform a greater number of increasingly complex activities. LÄS MER
3. Quality practice and customer value: strengthening the ideal linkage
Sammanfattning : Quality management is continuously evolving and the progression so far is frequently described in terms of four stages. According to these descriptions, Total Quality Management (TQM) constitutes the currently highest level, or fourth stage, of quality management. LÄS MER
4. Co-creation of value in public transportation
Sammanfattning : .... LÄS MER
5. The augmented audit service: Supporting value creation beyond assuring compliance
Sammanfattning : For most organisations, being competitive, performing with good quality, improving customer satisfaction and increasing operational are central. Concepts such as Total Quality Management, Six Sigma and Lean have been implemented to meet these requirements. LÄS MER