Sökning: "Public service"

Visar resultat 1 - 5 av 582 avhandlingar innehållade orden Public service.

  1. 1. Public e-Service Stakeholders A study on who matters for public e-service development and implementation

    Detta är en avhandling från Linköping : Linköping University Electronic Press

    Författare :Ida Lindgren; Karin Axelsson; Göran Goldkuhl; Leif Flak; [2013]
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Public e-service; stakeholders; e-government; user involvement; Offentliga e-tjänster; intressenter; e-förvaltning; användarmedverkan;

    Sammanfattning : Public e-services are progressively used as a means for governmental agencies to interact and exchange information with citizens and businesses. These services are typically Internet-based and are meant to fulfill the three overarching objectives of egovernment; (1) to improve citizens’ interactions with the government, (2) to make governmental organizations more efficient and effective, and (3) to increase the transparency of government and lead to a more democratic society. LÄS MER

  2. 2. En gökunge i public service-boet? Publikens roll i digitaliseringen av marksänd television

    Detta är en avhandling från Uppsala : Acta Universitatis Upsaliensis

    Författare :Pernilla Severson; Lowe Hedman; Olle Findahl; [2004]
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Media and communication studies; public service; media policy; public interest; audience; consumer; digital TV; television; media development; convergence; fragmentation; case study; Medie- och kommunikationsvetenskap; SOCIAL SCIENCES Other social sciences Media and communication studies; SAMHÄLLSVETENSKAP Övrig samhällsvetenskap Medie- och kommunikationsvetenskap; Medie- och kommunikationsvetenskap; Media and Communication Studies;

    Sammanfattning : In a Swedish setting an audience orientation is applied to investigate public service TV in the ongoing development of terrestrial digital television. Focus is on institutionalized politics and public service TV companies Sveriges Television (Swedish Television) and Utbildningsradion (Education Radio). LÄS MER

  3. 3. Customer-Perceived Service-Quality and Technology-Based Self-Service

    Detta är en avhandling från Lund Business Press

    Författare :Johan Anselmsson; [2001]
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Nationalekonomi; economic policy; economic systems; economic theory; econometrics; Economics; service technology; customer characteristics; self-service technology; service marketing; Service quality; technology-based self-service; ekonometri; ekonomisk teori; ekonomiska system; ekonomisk politik; Management of enterprises; Företagsledning; management;

    Sammanfattning : This doctoral thesis deals with consumers’ attitudes towards serving them-selves with machines rather than being served by personnel. Its aim is to contribute to the theory of perceived service quality by providing a better understanding of customers’ attitudes and preferences when using technology-based self-service. LÄS MER

  4. 4. En gökunge i public service-boet? : Publikens roll i digitaliseringen av marksänd television

    Detta är en avhandling från Uppsala : Acta Universitatis Upsaliensis

    Författare :Pernilla Severson; Lowe Hedman; Olle Findahl; [2004]
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; public service; media policy; public interest; audience; consumer; digital TV; television; media development; convergence; fragmentation; case study; Media and Communication Science; Medie- och kommunikationsvetenskap;

    Sammanfattning : In a Swedish setting an audience orientation is applied to investigate public service TV in the ongoing development of terrestrial digital television. Focus is on institutionalised politics and public service TV companies Sveriges Television (Swedish Television) and Utbildningsradion (Education Radio). LÄS MER

  5. 5. The Role of Service Guarantees in Managing Services

    Detta är en avhandling från Uppsala : Acta Universitatis Upsaliensis

    Författare :Sara Björlin Lidén; Bo Edvardsson; Robert Johnston; [2004]
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Service Guarantee; Service Recovery; Service Development; Service Management; Mystery Shopping; Focus Group Interview; Public Transport; SOCIAL SCIENCES Business and economics Business studies; SAMHÄLLSVETENSKAP Ekonomi Företagsekonomi; Business Administration; Företagsekonomi;

    Sammanfattning : Service guarantees have been argued to have many roles in managing services, for instance signal service quality, attract new customers, increase satisfaction and retention, and to differentiate the company from its competitors. Despite a growing interest from service organizations, research on service guarantees has been surprisingly scarce. LÄS MER