Sökning: "Organizational Change Call Center CRM"

Hittade 1 avhandling innehållade orden Organizational Change Call Center CRM.

1. 1. Call Me Call Me for Some Overtime - On Organizational Consequences of System Changes

   Författare :Lisen Selander; Institutionen för informatik; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Call Center; Organizational Change; CRM;

   Sammanfattning : Today a broad body of literature has emerged within the IS research community investigating the organizational consequences of IS implementations. However in view of these developments, it seems that practitioners are still faced with implementation problems, such as user dissatisfaction, resistance and mismatches between the new technology and existing work practices. LÄS MER