Sökning: "Mattias Elg"

Visar resultat 6 - 10 av 28 avhandlingar innehållade orden Mattias Elg.

1. 6. Patient involvement and service innovation in healthcare

   Författare :Jon Engström; Mattias Elg; Lars Witell; Glenn Robert; Linköpings universitet; []
   Nyckelord :Patient Involvement; participation; co-creation; patient empowerment; user involvement. patient centered care; motivation; user experiences; co-creation; service development; service innovation; service design; health care; lead users; diary; value;

   Sammanfattning : This thesis adds to a stream of research suggesting that healthcare can be more patient centered and efficient by redefining the role of the patient from a passive receiver to a more active and collaborative participant. This may relate to healthcare provision (Anderson and Funnell, 2005; Berry and Bendapudi, 2007; Bitner and Brown, 2008; McColl-Kennedy et al. LÄS MER

3. 7. Application of Statistical Methods on Occupational Health and Safety Management in the Mining Industry in Ezhou City, China

   Författare :Bao Jiangdong; Jan Johansson; Jingdong Zhang; Mattias Elg; Luleå tekniska universitet; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Arbetsvetenskap; Human Work Sciences;

   Sammanfattning : Chinaʹs mining enterprises are confronted with insufficient safety investments, insufficientsafety benefits, recurrent occupational diseases and accidents, low level of safety riskmanagement, and many employee complaints, that seriously affect the economicdevelopment and the sustainable development of the country. Selection of scientific, accurateand comprehensive evaluation methods of all aspects of occupational health and safetymanagement will directly affect the evaluation results and then the direction of improvement;which is greatly needed. LÄS MER

4. 8. Managing Quality in a Service Context

   Författare :Elisabeth Johansson; Lars Witell; Mattias Elg; Ida Gremyr; Linköpings universitet; []
   Nyckelord :;

   Sammanfattning : In recent years, service organizations have had to increase the number of offerings they provide. These organizations face difficulties in changing their internal processes to provide high-quality offerings. LÄS MER

5. 9. Understanding Solution Quality

   Författare :Elisabeth Johansson; Lars Witell; Mattias Elg; Henrik Ekrisson; Linköpings universitet; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Solution quality; solutions; quality dimensions; servitization; customer involvement;

   Sammanfattning : The integration of services and products into solutions can open up new business opportunities for firms. This thesis concerns how firms can provide solutions that are perceived as high quality. Solutions are often provided over several years, which implies a changed customer relationship compared to product provisions. LÄS MER

7. 10. Exploring customer needs from a digital healthcare service

   Författare :Daan Kabel; Mattias Elg; Jason Martin; Lars Witell; Anders Fundin; Linköpings universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Customer experience; Digital service quality; E-health; mHealth; Voice of the customer; Electronic word-of-mouth; Method comparison;

   Sammanfattning : Cost-effectively capturing and understanding customer needs allows a firm to stay synchronized with the market, to stay ahead of competitors, and to enable service innovation. Traditional qualitative market research methods, such as interviews and focus groups are well-known methods for identifying and capturing customer needs but can be costly, tedious, time-consuming, and can require intensive collaboration with customers. LÄS MER