Sökning: "Kundcenterverksamhet"

Hittade 1 avhandling innehållade ordet Kundcenterverksamhet.

  1. 1. Informatisk forskning om riskanalysprocess applicerad på Apoteket AB:s kundcenterverksamhet

    Författare :Patrik Brandt; Louise Wennberg; Louise Östlund; Blekinge University of Technology; []
    Nyckelord :NATURAL SCIENCES; NATURVETENSKAP; NATURVETENSKAP; NATURAL SCIENCES; Riskanalys; Apoteket AB; Kundcenterverksamhet; Informationssäkerhet; Informatik; Information Systems; Computer Science; Datavetenskap;

    Sammanfattning : English summary This licentiate paper describes a study of how the introduction of Customer Care Centres into The Corporation of Swedish Pharmacies affects its work on risk analysis. The two Customer Care Centres in operation today function as central nodes to which calls are connected that before were usually answered by one of the country’s 900 pharmacies. LÄS MER