Sökning: "Kristina Abiala"
Hittade 1 avhandling innehållade orden Kristina Abiala.
Sammanfattning : Interaction between people can be seen as a distinctive feature of 'post-industrial society'. In this study I investigate some of the conditions for this encounter in private service work in Sweden. I start by discussing some important concepts: service, service encounter and emotional labour. LÄS MER