Sökning: "Johnny Flores"

Hittade 1 avhandling innehållade orden Johnny Flores.

1. 1. IT Service Delivery in Nicaraguan Internet Service Providers : analysis and Assessment

   Författare :Will Johnny Flores Delgadillo; Paul Johannesson; Lazar Rusu; Eva Söderström; KTH; []
   Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; IT; service delivery; Internet service provider; Information technology; Informationsteknik; SRA - ICT; SRA - Informations- och kommunikationsteknik;

   Sammanfattning :   The thesis addresses the research question: How to describe, understand, and explain IT service delivery? Based on the research question, the following research questions were derived:  How to analyse IT service delivery based on ITIL in order to determine its current situation? How to formalize elements of IT service delivery in maturity level that can be used to assess its current status? These research questions are answered by two IT artefacts: an analysis method and a maturity model for IT service delivery. Both of them are constructed by design-science research guidelines. LÄS MER