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  1. 1. Quality of personal assistance: Shaped by governments, markets and corporations

    Författare :John Magnus Roos; Göteborgs universitet; Göteborgs universitet; Gothenburg University; []
    Nyckelord :personal assistance; public reform; customer satisfaction; service quality;

    Sammanfattning : Background: Swedish personal assistance for people with severe disabilities became a legal right in 1994. The support is completely financed by the government and with a few exceptions transferred to External assistance providers (EAPs). There are three types of EAP; the municipality (i.e. LÄS MER