Sökning: "Johan Lilja"

Visar resultat 6 - 9 av 9 avhandlingar innehållade orden Johan Lilja.

  1. 6. Understanding Innovation as an Approach to Increasing Customer Value in the Context of the Public Sector

    Författare :Klas Palm; Håkan Wiklund; Johan Lilja; Sverker Alänge; Mittuniversitetet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Innovation; Customer value; Organizational ambidexterity; Exploration and Exploitation; Leadership in the public sector; New Public Management.; Innovation; Kundvärde; Organisatorisk simultankapacitet; Exploration och Explotation; Ledarskap i offentlig sektor; New Public Management.;

    Sammanfattning : We live in a society that is constantly developing. New challenges and new opportunities emerge all the time. Fortunately, human beings have a fantastic ability to adapt and find new solutions in new situations, i.e. LÄS MER

  3. 7. Exploring Tampering : Towards an Understanding of Why Improvement Efforts Sometimes Fail

    Författare :Magdalena Smeds; Mattias Elg; Jason Martin; Ida Gremyr; Johan Lilja; Linköpings universitet; []
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY;

    Sammanfattning : Ever-increasing competition together with increasing and changing customer demands place high demands on organisations to maintain and improve their current products and services while also developing and renewing their offerings. However, research claims that many improvement efforts carried out in organisations fail. LÄS MER

  4. 8. Taking a system view on customer value creation

    Författare :Anna Åslund; Ingela Bäckström; Johan Lilja; Mattias Elg; Mittuniversitetet; []
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; customer value; customer value creation; societal value; system view; Total Quality Management TQM ; Quality Management; Societal entrepreneurship; social entrepreneurship; Value Ripple Logic VRL ;

    Sammanfattning : In Quality Management and Total Quality Management (TQM) customer focus and customer value creation is of importance and in organisations it is of high priority. Quality Management has had an internal focus when it comes to customer value creation but in the 21st century there is a need for an outward orientation and to go beyond the organisational borders. LÄS MER

  5. 9. A moral endeavour in a demoralizing context: Psychiatric inpatient care from the perspective of professional caregivers

    Författare :Sebastian Gabrielsson; Stefan Sävenstedt; Malin Olsson; Rolf Adolfsson; Ulla Hällgren Graneheim; Luleå tekniska universitet; []
    Nyckelord :MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Nursing; Inpatient care; Psychiatry; focus group; Qualitative methods; Concept development; Person-centred care; Content Analysis; Interviews; Medicine; Medicin; Nursing; Omvårdnad;

    Sammanfattning : Patients in psychiatric care experience a need for and expect to develop interpersonal relationships with professional caregivers and to be respected and listened to. Despite demands for care to be person-centred and recovery-oriented, patients experience that psychiatric inpatient care fails to meet their expectations. LÄS MER