Sökning: "Jan Lindvall"
Visar resultat 11 - 15 av 19 avhandlingar innehållade orden Jan Lindvall.
11. Self-Service Recovery
Sammanfattning : Service recovery is about problems. What happens when customers experience problems? Well, sometimes customers complain to the one responsible for the service. Sometimes customers do not complain but instead tell somebody else about the problem, possibly leading to a bad reputation for the one responsible for the service. LÄS MER
12. Communities in the Digital Age : Towards a Theoretical Model of Communities of Practice and Information Technology
Sammanfattning : The global change towards a knowledge economy forces organizations to seek new and better ways to manage knowledge work and learning. Organizations have recognized that dfferent information technologies can play an important role in their quest to make the desired changes take place. LÄS MER
13. Förändringens vindar : En studie om aktörsgrupper och konsten att välja och införa ett affärssystem
Sammanfattning : Management accounting is performed with the support of enterprise resource planning (ERP) systems. Because of their integrated design and use of joint databases, such systems are often said to present companies with various opportunities for improving operations. LÄS MER
14. Lönesättning i praktiken : En studie om chefers handlingsutrymme
Sammanfattning : Empirical studies of managers have shown that managerial work is characterized by a high level of social interaction (Carlson, 1951; Stewart, 1967; Mintzberg, 1973). Managerial work is often conducted face-to-face, and managers often perceive a need to react to the situations, problems and requirements of others. LÄS MER
15. From Illusiveness to Genuineness : Routines, Trading Zones, Tools and Emotions in Sales Work
Sammanfattning : Alongside the growing accessibility of information technologies organizations make attempts to structure work even in the areas that have been traditionally perceived as difficult to structure. The rationale is to increase the efficiency of work in the areas that are difficult to manage and where profitability can be questionable. LÄS MER