Sökning: "Institutionen för service management och tjänstevetenskap"
Visar resultat 1 - 5 av 29 avhandlingar innehållade orden Institutionen för service management och tjänstevetenskap.
Sammanfattning : Stories of achievements is a study concerning uses of the notion of organizational performance. It shows the variety of meanings given the notion in dictionaries, management literature, sports, and performance indicators; it also explores how such meanings are constructed and how they are attached to this notion in new contexts, such as in the activity reports of public libraries. LÄS MER
2. Strategic alliances and trust processes - a study of strategic collaborations between high-technology companies
Sammanfattning : The purpose of this thesis is to develop an increased understanding of strategic alliance processes. A specific aim has been to explore the trust processes involved, and to better understand the dynamics of the strategic alliance processes. LÄS MER
3. Värdeskapande gästfrihet : Hur gästfrihet som värde ramas in, etableras och förhandlas i hotellbranschen
Sammanfattning : Research in service management and marketing has in the past decade highlighted the concept of value creation. In service organizations value creation is described as a process in which the customer uses a company's value proposition in a meaningful way. LÄS MER
4. Gränsöverskridande styrning : om krav på ekonomisk styrning i social verksamhet inriktad mot barn och ungdomar
Sammanfattning : The aim of this study is to contribute to an increased understanding of the demands that the operation’s character places on management control. The study’s point of departure is the assumption that management control must be adapted to the operation’s character in order to be able to support strategy implementation and the achievement of objectives (contingency theory). LÄS MER
5. Kundupplevd kvalitet i tjänsteverksamheter: En analys och kritik av den företagsekonomiska dialogen
Sammanfattning : The contemporary discussion about how to define and measure the quality of services is dominated by a subjective perspective and quality is usually grounded in the customers perception. This conceptualisation of quality (perceived service quality) is well established in business and research. LÄS MER