Sökning: "ITIL"

Hittade 2 avhandlingar innehållade ordet ITIL.

1. 1. Strategic Business and IT Alignment : Addressing Assessment and Governance

   Författare :Enrique Javier Silva Molina; Torsten Cegrell; Marten Schönherr; KTH; []
   Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; Enterprise Architecture; Strategic Business and IT Alignment; IT Governance; Business Governance; Business Process Simulation; Balanced Scorecards; IT Services; ITIL; COBIT; Information technology; Informationsteknik;

   Sammanfattning : Strategic business and IT alignment assessment is growing in importance. Different assessment methods have been used to try to pursue the complexity of this dynamic and evolutionary alignment. LÄS MER

3. 2. IT Service Delivery in Nicaraguan Internet Service Providers : analysis and Assessment

   Författare :Will Johnny Flores Delgadillo; Paul Johannesson; Lazar Rusu; Eva Söderström; KTH; []
   Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; IT; service delivery; Internet service provider; Information technology; Informationsteknik; SRA - ICT; SRA - Informations- och kommunikationsteknik;

   Sammanfattning :   The thesis addresses the research question: How to describe, understand, and explain IT service delivery? Based on the research question, the following research questions were derived:  How to analyse IT service delivery based on ITIL in order to determine its current situation? How to formalize elements of IT service delivery in maturity level that can be used to assess its current status? These research questions are answered by two IT artefacts: an analysis method and a maturity model for IT service delivery. Both of them are constructed by design-science research guidelines. LÄS MER