Sökning: "Danilo Brozovic"

Hittade 1 avhandling innehållade orden Danilo Brozovic.

  1. 1. Service Provider Flexibility : A Strategic Perspective

    Författare :Danilo Brozovic; Fredrik Nordin; Annika Ravald; Per-Olof Berg; Lars Witell; Stockholms universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; provider flexibility; value creation; service logic; service; strategic flexibility; företagsekonomi; Business Administration;

    Sammanfattning : This thesis is about service provider flexibility and how provider flexibility facilitates customer value creation in contexts where customer processes and activities change. Provider flexibility is delineated as a mechanism of value creation and defined as the ability of the service provider to respond to changes or to bring about changes that support its customers’ value creation. LÄS MER