Sökning: "Customer orientation"

Visar resultat 1 - 5 av 58 avhandlingar innehållade orden Customer orientation.

  1. 1. Managing Customer Knowledge. Towards Market Orientation and Innovation in an Automotive Organisation

    Författare :Fredrik Dahlsten; [2004]
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; customer knowledge; market orientation; customer orientation; innovation;

    Sammanfattning : There is a business potential in creating and delivering unique customer value, and for that reason organisations put significant resources in their search for customer knowledge. The need for deepened customer knowledge is emphasised by market uncertainty, development of business models based upon relationships, and continuous striving for differentiation and innovation. LÄS MER

  2. 2. Vad betyder kundfokus? En studie av närhet, kompetens och teknik

    Författare :Lars Ivarsson; Jan Ch Karlsson; Svante Leijon; [2005]
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Customer focus; customer orientation; banking; health care; competence; personal relation; technology; price; customer service; service quality; service provider; service management; front line employee; TECHNOLOGY Industrial engineering and economy Manufacturing engineering and work sciences Work sciences and ergonomics; TEKNIKVETENSKAP Industriell teknik och ekonomi Produktion och arbetsvetenskap Arbetsvetenskap och ergonomi; Working Life Science; Arbetsvetenskap;

    Sammanfattning : This is a dissertation about customer focus. Customer focus is a concept that can be understood in terms of giving the customer what the customer wants. LÄS MER

  3. 3. Vad betyder kundfokus? : En studie av närhet, kompetens och teknik

    Detta är en avhandling från Karlstad : Karlstad university studies

    Författare :Lars Ivarsson; [2005]
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; customer focus; customer orientation; customer service; service quality; service provider; service management; front line employee; banking; health care; competence; personal relation; technology; price; Working Life Science; Arbetsvetenskap;

    Sammanfattning : This is a dissertation about customer focus. Customer focus is a concept that can be understood in terms of giving the customer what the customer wants. LÄS MER

  4. 4. The Change from Feature Focus to Customer Focus in Packaging Development

    Detta är en avhandling från Lund University (Media-Tryck)

    Författare :Annika Olsson; [2006]
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Individual Organizational Learning; Packaging Development; Customer Orientation; Perspective Change; Teknik; Technological sciences; Customer Value; Action Research; Innovation;

    Sammanfattning : The paper and packaging industry is a major and important industry in Sweden. The industry is capital intensive with a large investment base and long cycles for renewal and replenishment of machine platforms and other production equipment. LÄS MER

  5. 5. From market orientation to orientation towards international marjets (OIM) of born global firms : evaluating the impact of OIM on born global firms' performance

    Detta är en avhandling från Barcelona : Autonomous University of Barcelona

    Författare :Rosalina Torres-Ortega; [2016]
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Born global firms; market orientation; orientation towards international markets; performance; scale validation; multi-country approach; structural equation model; Företagsekonomi; Business administration;

    Sammanfattning : Although there is a considerable amount of research on market orientation, research on this concept in the context of born global firms is still lacking a precise definition and full operationalization. This research aims to investigate how the market orientation (MO) concept could be understood for a specific type of firm: the born global firm. LÄS MER