Sökning: "Customer orientation"

Visar resultat 1 - 5 av 50 avhandlingar innehållade orden Customer orientation.

  1. 1. Vad betyder kundfokus? En studie av närhet, kompetens och teknik

    Författare :Lars Ivarsson; Karlstads universitet.; Karlstads universitet.; [2005]
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; TECHNOLOGY Industrial engineering and economy Manufacturing engineering and work sciences Work sciences and ergonomics; TEKNIKVETENSKAP Industriell teknik och ekonomi Produktion och arbetsvetenskap Arbetsvetenskap och ergonomi; Working Life Science; Arbetsvetenskap; Customer focus; customer orientation; banking; health care; competence; personal relation; technology; price; customer service; service quality; service provider; service management; front line employee; customer focus;

    Sammanfattning : This is a dissertation about customer focus. Customer focus is a concept that can be understood in terms of giving the customer what the customer wants. LÄS MER

  2. 2. The Change from Feature Focus to Customer Focus in Packaging Development

    Detta är en avhandling från Lund University (Media-Tryck)

    Författare :Annika Olsson; Lund University.; Lunds universitet.; [2006]
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Individual Organizational Learning; Packaging Development; Customer Orientation; Perspective Change; Teknik; Technological sciences; Customer Value; Action Research; Innovation;

    Sammanfattning : The paper and packaging industry is a major and important industry in Sweden. The industry is capital intensive with a large investment base and long cycles for renewal and replenishment of machine platforms and other production equipment. LÄS MER

  3. 3. From market orientation to orientation towards international marjets (OIM) of born global firms evaluating the impact of OIM on born global firms' performance

    Detta är en avhandling från Barcelona : Autonomous University of Barcelona

    Författare :Rosalina Torres-Ortega; [2016]
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Born global firms; market orientation; orientation towards international markets; performance; scale validation; multi-country approach; structural equation model; Business administration; Företagsekonomi;

    Sammanfattning : Although there is a considerable amount of research on market orientation, research on this concept in the context of born global firms is still lacking a precise definition and full operationalization. This research aims to investigate how the market orientation (MO) concept could be understood for a specific type of firm: the born global firm. LÄS MER

  4. 4. Globalisation and Competitive Sustenance of Born Global : Evidence from Indian knowledge-intensive service industry

    Detta är en avhandling från Stockholm : School of Business, Stockholm University

    Författare :Nishant Kumar; Stockholms universitet.; [2012]
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; early internationalisation of firms; Indian knowledge-intensive born global firms; capability-based view; international entrepreneurship; entrepreneurial orientation; organisational learning; customer orientation; Business Administration; företagsekonomi;

    Sammanfattning : The survival and sustained competitiveness of born global firms constitute a complex and dynamic process that evolves under conditions of disruptive change and pervasive uncertainty. To date, whereas much of the research in the area has focused on the early and rapid internationalisation stages of the development of born global firms, it is not clear how these firms manage to survive the challenges of the early internationalisation stage and gain a sustainable competitive position in the global economy. LÄS MER

  5. 5. Att konstruera kunskap om kunder : en studie om förändring och berättelser i Ica-sammanslutningen

    Detta är en avhandling från Stockholm : Stockholms universitet

    Författare :Sofia Willstrand-Holmer; [2003]
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Grocery trade Sweden; Customer orientation; Organizational change; Customer services; Ica; Försäljningsorganisation; Dagligvaruhandel; Sverige; Kundservice; Kundkontakter; Kundbearbetning;

    Sammanfattning : .... LÄS MER