Sökning: "Customer Satisfaction"

Visar resultat 21 - 25 av 86 avhandlingar innehållade orden Customer Satisfaction.

  1. 21. Making Equity in Public Transport Count

    Författare :Isak Rubensson; Yusak Susilo; Oded Cats; Karst Geurs; KTH; []
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Public transport; Subsidies; Fare-schemes; Accessibility; Crowding; transport justice; Equity; Distribution; Gini index; Lorenz curves; Customer satisfaction; Service quality; Preferences; Reliability; Transportsystem; Transport Systems; Transportvetenskap; Transport Science;

    Sammanfattning : Political and public focus on equity and justice outcomes of public policies is on the rise all over the world. Equity is both philosophically motivated and often decreed by law and in planning directives to be monitored when policies are changed, however oftentimes these equity assessments are vague, qualitative and carries low weight in policy decision processes. LÄS MER

  3. 22. Resilience in transport services -focus on constraints

    Författare :Bernt Saxin; Göteborgs universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Resilience; constraints; bottlenecks; capacity use; reserve capacity; quality; coherence; problem solving; capability; customer satisfaction; productivity; information; communication; decision-making; policy; systems thinking; complexity; service industries; services operations; capacity management; sustainability; resource-based competition;

    Sammanfattning : .... LÄS MER

  4. 23. In the Business of Building Green : The value of low-energy residential buildings from customer and developer perspectives

    Författare :Agnieszka Zalejska-Jonsson; Hans Lind; Staffan Hintze; Leif Gustavsson; KTH; []
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; sustainability; green buildings; residential buildings; low-energy; energy-efficiency; construction cost; profitability; occupant satisfaction; indoor environment quality IEQ ; hållbarhet; gröna byggnader; bostäder; låg-energi; energieffektivitet; byggkostnad; lönsamhet; boende nöjdhet; inomhusmiljö;

    Sammanfattning : An overarching aim of this research was to investigate the comprehensive value of green residential buildings as seen from two perspectives: that of the developer and that of the occupant (the customer). The dissertation consists of studies presented in seven papers. LÄS MER

  5. 24. Determinants of trust in banks: The psychology of customer trust in retail banking

    Författare :Anders Carlander; Göteborgs universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; trust; uncertainty; banks; financial institutions; cusstomer satisfaction; financial literacy; coping;

    Sammanfattning : .... LÄS MER

  7. 25. Customer-focused data-driven target setting

    Författare :Anna Marti Bigorra; Ove Isaksson; Magnus Karlberg; Jan-Olov Aidanpää; Dag Henrik Bergsjö; Luleå tekniska universitet; []
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Datorstödd maskinkonstruktion; Computer Aided Design;

    Sammanfattning : To develop products through a customer-centric strategy, early stages of product development such as target setting play an important role. In the target setting stage Customer Needs (CN) are gathered and translated into Design Requirements (DR) in order to subsequently set product targets that fit cost constraints and at the same time result in high Customer Satisfaction (CS). LÄS MER