Sökning: "Customer Expectations"

Visar resultat 6 - 10 av 46 avhandlingar innehållade orden Customer Expectations.

1. 6. The Change from Feature Focus to Customer Focus in Packaging Development

   Författare :Annika Olsson; Förpackningslogistik; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Individual Organizational Learning; Packaging Development; Customer Orientation; Perspective Change; Teknik; Technological sciences; Customer Value; Action Research; Innovation;

   Sammanfattning : The paper and packaging industry is a major and important industry in Sweden. The industry is capital intensive with a large investment base and long cycles for renewal and replenishment of machine platforms and other production equipment. LÄS MER

3. 7. Developing collaborative customer-supplier relationships through value co-creation

   Författare :Nina Hasche; Claes Hultman; Björn Bjerke; Örebro universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; value co-creation; perceived value; expected value; desired value; unanticipated value; received value; business markets; customer-supplier relationships; collaboration; Business studies; Företagsekonomi; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; Business Studies; Företagsekonomi;

   Sammanfattning : The purpose of this study is to create understanding of the value co-creating process in business relationships, where the dyadic relationship is in focus and both the customer’s and the supplier’s view of the value co-creating process is of interest. In the introductory chapter, it is assumed that the ultimate goal of business logic is to create value, and value co-creation can be regarded as the essential reason why a customer and a supplier engage in a business relationship. LÄS MER

4. 8. Determinants in the adoption of a customer relationship management system : a study among bank managers

   Författare :Joseph Vella; Victoria Crittenden; Luleå tekniska universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Industriell marknadsföring; Industrial Marketing; Elektronisk handel; Electronic Commerce;

   Sammanfattning : Customer relationship management, better known as CRM, has become synonymous with business practices nowadays. Technology advancement has made it both possible and feasible for organizations to develop individual and intimate business relationships with their customers, irrespective of the size of their customer base or geographic dispersion. LÄS MER

5. 9. Needs and expectations of inbound tourists visiting a peripheral area : a case study in northern Sweden

   Författare :Anna-Karin Kvist; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Kvalitetsteknik; Quality Technology and Management;

   Sammanfattning : Tourism is the world's largest industry. It has power to change communities and has a large societal impact. The tourism industry is rapidly growing and by 2011 it is projected to generate 7.0 trillion USD of economic activity and 260 million jobs over the world. LÄS MER

7. 10. Product Representations Exploring Computer-Based Technologies and Customers' Understanding of Product Concepts

   Författare :Mikael Söderman; Chalmers tekniska högskola; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; product concepts; product representation knowledge; product knowledge; customer communication; product development; product representations; understanding;

   Sammanfattning : A large proportion of new products does not succeed on the market. One explanation is that companies have misinterpreted, or not succeeded in identifying the needs and requirements of their customers. LÄS MER