Sökning: "Customer Expectations"

Visar resultat 16 - 20 av 46 avhandlingar innehållade orden Customer Expectations.

  1. 16. Satisfaction with public transport services

    Författare :Margareta Friman; Karlstads universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Perceived service quality; Consumer satisfaction; Negative critical incidents; Public transport; Psykologi; Psychology;

    Sammanfattning : Satisfaction is assumed to be an important cause of attitude change by acting as a mediator between preexposure and postexposure attitudes. A number of factors account for whether one is satisfied or not with a specific performance. One factor is expectations, another one performance, and a third factor disconfirmation of expectations. LÄS MER

  3. 17. Capturing Value in Conceptual PSS Design : Perspectives from the Automotive Supply Chain

    Författare :Massimo Panarotto; Blekinge Tekniska Högskola; []
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Engineering Design; Product Development; Conceptual Design Phases; Product-Service Systems; Business Model Innovation; Simulation Driven Design; Value Assessment;

    Sammanfattning : Manufacturing companies have traditionally focused their design and development activities on realizing technical and engineered aspects of physical artifacts based on performance requirements. The ever-changing business climate, with its increased pace during the past decades, has forced industries to continuously innovate their approach toward the development of new products. LÄS MER

  4. 18. Managing Quality in a Service Context

    Författare :Elisabeth Johansson; Lars Witell; Mattias Elg; Ida Gremyr; Linköpings universitet; []
    Nyckelord :;

    Sammanfattning : In recent years, service organizations have had to increase the number of offerings they provide. These organizations face difficulties in changing their internal processes to provide high-quality offerings. LÄS MER

  5. 19. Exploring the online music market : consumer characteristics and value perceptions

    Författare :Maria Styvén; Luleå tekniska universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Industriell marknadsföring; Industrial Marketing;

    Sammanfattning : The advent of the Internet and the digitization of music has resulted in a multitude of new challenges and opportunities for the recording industry. So far, sales of digital downloadable music have not compensated for the decrease in CD sales throughout the twentyfirst century. LÄS MER

  7. 20. Perceived Quality in the Automotive Industry

    Författare :Konstantinos Stylidis; Chalmers tekniska högskola; []
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; knowledge management.; product quality; perceived quality; product development; automotive;

    Sammanfattning : The supremacy of the automotive manufacturers in the modern world is no longer driven by them achieving a superior manufacturing quality but increasingly depends on the customer’s quality perception. The premium sector of the automotive industry is facing tough international competition. LÄS MER