Sökning: "Carina Guyard"

Hittade 1 avhandling innehållade orden Carina Guyard.

1. 1. Kommunikationsarbete på distans

   Författare :Carina Guyard; Göran Bolin; Stefan Jonsson; Henrik Örnebring; Södertörns högskola; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Communication work; labour; communicative activity; call centre; outsourcing;

   Sammanfattning : This research thesis analyzes the characteristics of communication work in a call centre, by examining the communication work at a Swedish call centre which is outsourced to Latvia. The thesis studies the ways in which communication with the customers is organized, carried out and assigned meaning. LÄS MER