Sökning: "Callers"

Visar resultat 1 - 5 av 22 avhandlingar innehållade ordet Callers.

1. 1. Vem har och tar ansvar! : – I Väntan På Ambulans (IVPA)-uppdrag i Glesbygdsmiljö

   Författare :Helena Nord-Ljungquist; Johan Berlin; Linnéuniversitetet; []
   Nyckelord :MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Alarm call; Ambulance staff; Callers; Caring science; CPR; Emergency care; Emergency medical dispatcher; Evaluation; Firefighters; Lived experiences; T-CPR; Vårdvetenskap; Caring Science;

   Sammanfattning : Aim: The overall aim was to explore and describe experiences from the perspective of different actors in While Waiting for Ambulance (WWFA) assignments in a rural environment. The four studies aimed: to describe WWFA and ambulance assignments in rural environments, focusing on frequency, event time and actions of firefighters before an ambulance arrives at the scene, and to evaluate these actions (I); to describe emergency situations involving  WWFA assignment in a rural environment from the caller´s perspective (II); to describe compliance with the telephone-assisted cardiopulmonary resuscitation (T-CPR) protocol, the performance of the laypersons in a simulated T-CPR situation, and the communication between laypersons and EMDs during these actions (III); to describe WWFA assignment in a rural environment from the firefighters’ and the ambulance staff’s perspective (IV). LÄS MER

3. 2. Först på plats : Gränsdragningar, positioneringar och emergens i berättelser från olycksplatsen

   Författare :Linda Kvarnlöf; Johansson Roine; Erna Danielsson; Clary Krekula; Mittuniversitetet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; traffic accidents; emergency callers; witnesses; emergence; boundaries; positioning; norms;

   Sammanfattning : When accidents occur, citizens often are the real first responders. This has been acknowledged and studied from an international perspective, particularly in relation to large crises and disasters, but remains relatively unstudied from a Swedish perspective. LÄS MER

4. 3. Telefonrådgivning - en verksamhet i tiden : studier ur ett patient- och sjuksköterskeperspektiv

   Författare :Mayvor Ström; Göteborgs universitet; []
   Nyckelord :callers perspective; costs; factor analysis; nursing attitudes; phenomenography; primary health care; questionnaire; telephone advice; telephone care; patient s perspective; telenursing; telephone nursing triage;

   Sammanfattning : Background : Care encounters and nurses’ advising over the phone are increasingly common in the Western world today. This new area in the profession needs more research due to its’ importance in daily life. LÄS MER

5. 4. Telephone advice nursing : callers’ perceptions, nurses’ experience of problems and basis for assessments

   Författare :Anna Carin Wahlberg; Karolinska Institutet; Karolinska Institutet; []
   Nyckelord :Telephone advice nursing; telephone triage; telephone assessments; emergency medical dispatching; nonverbal communication; individualistic perspective.;

   Sammanfattning : At a health care call center, care-seekers can consult telephone nurses 24 hours a day. Telephone advice nursing (TAN) includes triage, advice, support, education, referral, information and coordination. LÄS MER

7. 5. I samtal med Kronofogden : Hur myndighetsservice görs i språkliga möten mellan inringare och kundservicehandläggare

   Författare :Maria Johansson; Björn Melander; Susanna Karlsson; Hedda Söderlundh; Uppsala universitet; []
   Nyckelord :HUMANIORA; HUMANITIES; institutional talk; social interaction; meaning-making; conversation analysis; plain language; new public management; street-level bureaucracy; frontline interaction; debt; indebtedness; legitimacy; intersubjectivity; recipient design; epistemics; deontics; institutionella samtal; social interaktion; meningsskapande; samtalsanalys; klarspråk; new public management; gräsrotsbyråkrati; frontlinjesinteraktion; klarspråk; skuld; skuldsättning; legitimitet; intersubjektivitet; mottagaranpassning; epistemisk ordning; deontisk ordning; Scandinavian Languages; Nordiska språk;

   Sammanfattning : This thesis explores the interaction between frontline service officials and clients in customer service calls to the Swedish Enforcement Authority (SEA), a national government agency working with debts. The aim is to shed light on these service calls as interactional, meaning-making encounters between callers and frontline service officials. LÄS MER