Sökning: "Call centres"

Visar resultat 1 - 5 av 17 avhandlingar innehållade orden Call centres.

  1. 1. Calling for call centres : a study of call centre locations in a Swedish rural region

    Författare :Charlotte Stoltz; Linköpings universitet; []
    Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; Call centres; Computer science; Datavetenskap; Economic Information Systems; Ekonomiska informationssystem;

    Sammanfattning : The business economy is undergoing structural changes as we are moving towards more information based businesses. Most studies of industrial location have however focused on manufacturing activities and there is a lack in knowledge of the exact determinants for the location of information based and geographically independent activities. LÄS MER

  3. 2. Call centre work : characteristics, physical, and psychosocial exposure, and health related outcomes

    Författare :Kerstin Norman; Håkan Alm; Ewa Wigaeus Tornqvist; Allan Toomingas; Gunnevi Sundelin; Linköpings universitet; []
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Callcenter; fysisk och psykosocial exponering; hälsa; Work sciences and ergonomics; Arbetsvetenskap och ergonomi;

    Sammanfattning : Call centres (CCs) are one of the most rapidly growing forms of workplaces in Sweden. The overall aim of this thesis was to describe work characteristics, physical and psychosocial exposures, and health related outcomes, for CC operators in selected CC in Sweden. LÄS MER

  4. 3. Conceptions, conflicts and contradictions in the introduction of a Swedish Health Call Centre

    Författare :Monica Andersson Bäck; Göteborgs universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Sweden; healthcare; health call centre; telephone advice nursing; New Public Management; institutions; conceptions; work organisation; labour process; professionals; care-seekers;

    Sammanfattning : Call centres have been called the industrialisation of the service sector, characterised by mon¬o¬¬tonous, highly controlled work and standardised procedures performed in an old-fashion¬ed, Tayloristic spirit. Stress and work intensification are known implications of such work. LÄS MER

  5. 4. Construction Logistics Solutions in Urban Areas

    Författare :Mats Janné; Martin Rudberg; Anna Fredriksson; Michael Browne; Linköpings universitet; []
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; construction logistics; construction logistics centres; third-party logistics; governance; stakeholders;

    Sammanfattning : More and more people are living in, or moving to, urban areas than ever before. This attraction to urban areas means that new houses and work places are needed. Building new houses or renovating older housing stock is a natural way for a city to evolve. However, the end products of construction projects are produced at their place of consumption. LÄS MER

  7. 5. Principles of workflow support in life critical situations

    Författare :Jenny Lundberg; []
    Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SOS central; SOS cluster; kravprocess; information; QoS;

    Sammanfattning : The prime objective is to investigate how technology and work organization can support the workflow in handling time critical emergency calls, having the prerequisites of giving the highest priority to saving human lives and minimizing the effects of emergency situations. The challenge is to maintain and improve the quality of service (QoS) during and after a proposed technology driven organizational change. LÄS MER