Sökning: "Call Centre"

Visar resultat 1 - 5 av 30 avhandlingar innehållade orden Call Centre.

  1. 1. Call centre work : characteristics, physical, and psychosocial exposure, and health related outcomes

    Författare :Kerstin Norman; Håkan Alm; Ewa Wigaeus Tornqvist; Allan Toomingas; Gunnevi Sundelin; Linköpings universitet; []
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Callcenter; fysisk och psykosocial exponering; hälsa; Work sciences and ergonomics; Arbetsvetenskap och ergonomi;

    Sammanfattning : Call centres (CCs) are one of the most rapidly growing forms of workplaces in Sweden. The overall aim of this thesis was to describe work characteristics, physical and psychosocial exposures, and health related outcomes, for CC operators in selected CC in Sweden. LÄS MER

  3. 2. Calling for call centres : a study of call centre locations in a Swedish rural region

    Författare :Charlotte Stoltz; Linköpings universitet; []
    Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; Call centres; Computer science; Datavetenskap; Economic Information Systems; Ekonomiska informationssystem;

    Sammanfattning : The business economy is undergoing structural changes as we are moving towards more information based businesses. Most studies of industrial location have however focused on manufacturing activities and there is a lack in knowledge of the exact determinants for the location of information based and geographically independent activities. LÄS MER

  4. 3. Conceptions, conflicts and contradictions in the introduction of a Swedish Health Call Centre

    Författare :Monica Andersson Bäck; Göteborgs universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Sweden; healthcare; health call centre; telephone advice nursing; New Public Management; institutions; conceptions; work organisation; labour process; professionals; care-seekers;

    Sammanfattning : Call centres have been called the industrialisation of the service sector, characterised by mon¬o¬¬tonous, highly controlled work and standardised procedures performed in an old-fashion¬ed, Tayloristic spirit. Stress and work intensification are known implications of such work. LÄS MER

  5. 4. Kommunikationsarbete på distans

    Författare :Carina Guyard; Göran Bolin; Stefan Jonsson; Henrik Örnebring; Södertörns högskola; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Communication work; labour; communicative activity; call centre; outsourcing;

    Sammanfattning : This research thesis analyzes the characteristics of communication work in a call centre, by examining the communication work at a Swedish call centre which is outsourced to Latvia. The thesis studies the ways in which communication with the customers is organized, carried out and assigned meaning. LÄS MER

  7. 5. Islands of Togetherness : Rewriting Context Analysis

    Författare :Minna Räsänen; Ann Lantz; Per-Anders Forstorp; James M. Nyce; Paul Dourish; KTH; []
    Nyckelord :HUMANIORA; HUMANITIES; Human-Computer Interaction; call-centre organization; ethnography; togetherness; socio-cultural context; Technology and culture; Teknik och kultur;

    Sammanfattning : A continuing debate within Human-Computer Interaction (HCI) research is how to elucidate, improve, and optimize the relationship between social context and technology use. Social context is conventionally understood as immediate use context while an understanding informed by social science suggests a wider scope, involving actors and structures. LÄS MER