Sökning: "Business services"

Visar resultat 1 - 5 av 533 avhandlingar innehållade orden Business services.

  1. 1. Critical Business Episodes : The Criticality of Damage Adjustment Processes in Insurance Relationships

    Detta är en avhandling från Uppsala : Företagsekonomiska institutionen

    Författare :Mikael Gidhagen; Bo Edvardsson; [2002]
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Business studies; business-to-business; claim settlement; corporate insurance; critical episode; critical incident; customer relationship; damage adjustment; feeling of security; financial services; insurance; insurance marketing; insurance relationship; intangibility; loss; marketing; professional services; relationship; relationship character; relationship context; relationship development; relationship marketing; relationship quality; service; services marketing; service quality; Företagsekonomi; SOCIAL SCIENCES Business and economics Business studies; SAMHÄLLSVETENSKAP Ekonomi Företagsekonomi; Business Studies; företagsekonomi;

    Sammanfattning : Corporate insurance relationships involve a highly intangible professional service which provides the corporate customer with risk reduction. Insurance services are here defined as being composed of two elements: the delivery of a feeling of security, and, in the event of a loss, the damage adjustment and claim settlement. LÄS MER

  2. 2. Business Streamlining : Toward a Substantive Theory of the Streamlining of Outsourced Business Processes

    Detta är en avhandling från Stockholm : Stockholm School of Economics

    Författare :Jonas Molin; Björn Axelsson; Lars-Torsten Eriksson; Lars-Johan Åge; Jens Hultman; [2014]
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Business services; Outsourcing; Grounded theory; Business Relationships; Business process; Relationship Management;

    Sammanfattning : Research comparing public-private services outsourcing applying a longitudinal approach including the production/delivery processes (life after purchase) in services sourcing contexts is scarce. In addition, prior studies on service sourcing tend be under conceptualized. LÄS MER

  3. 3. Resilience in transport services -focus on constraints

    Detta är en avhandling från Göteborg : University of Gothenburg

    Författare :Bernt Saxin; Göteborgs universitet.; Gothenburg University.; Göteborgs universitet.; Gothenburg University.; [2013]
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Resilience; constraints; bottlenecks; capacity use; reserve capacity; quality; coherence; problem solving; capability; customer satisfaction; productivity; information; communication; decision-making; policy; systems thinking; complexity; service industries; services operations; capacity management; sustainability; resource-based competition;

    Sammanfattning : .... LÄS MER

  4. 4. The Quest for Stability : A Network Approach to Business Relationship Endurance in Professional Services

    Detta är en avhandling från Uppsala : Företagsekonomiska institutionen

    Författare :Anna Löfmarck Vaghult; Peter Turnbull; [2002]
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Business studies; professional services; network approach; business relationship endurance; Företagsekonomi; SOCIAL SCIENCES Business and economics Business studies; SAMHÄLLSVETENSKAP Ekonomi Företagsekonomi; Business Studies; företagsekonomi;

    Sammanfattning : Enduring business relationships have been frequently observed in the industrial setting. Models based on a network approach have explained why this could be a rationally efficient way to organise exchange between firms. LÄS MER

  5. 5. Using contracts to manage services A study of contracts in public transport

    Detta är en avhandling från Karlstad : Karlstad University

    Författare :Carolina Camén; Bo Edvardsson; Virpi Havila; [2011]
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Contracts; services; service quality; business-to-business relationship; public transport; Business Administration; Företagsekonomi;

    Sammanfattning : Contracts play a key role in many business to business relationships. Service organisations are no exception. Despite a growing interest of services and how services are managed, research on how to use contracts to manage services has been surprisingly sparse in service research. LÄS MER