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1. 1. Business Basics : A Grounded Theory for Managing Ethical Behavior in Sales Organizations

   Författare :Benny Berggren Newton; Lars-Johan Åge; Aihie Osarenkhoe; Erik A. Borg; Jens Hultman; Södertörns högskola; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Management; Ethical Behavior; Business Basics; Sales Organizations; Grounded Theory; Management; Etiskt beteende; Business Basics; Säljande organisationer; Grundad Teori; Politics; Economy and the Organization of Society; Politik; ekonomi och samhällets organisering;

   Sammanfattning : Background: Managing co-workers’ ethical behavior in sales organizations is a complex social process. To start, sales organizations incorporate several actors to manage, often simultaneously, all with their own agendas. LÄS MER

3. 2. Business Streamlining : Toward a Substantive Theory of the Streamlining of Outsourced Business Processes

   Författare :Jonas Molin; Björn Axelsson; Lars-Torsten Eriksson; Lars-Johan Åge; Jens Hultman; Högskolan i Gävle; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Business services; Outsourcing; Grounded theory; Business Relationships; Business process; Relationship Management;

   Sammanfattning : Research comparing public-private services outsourcing applying a longitudinal approach including the production/delivery processes (life after purchase) in services sourcing contexts is scarce. In addition, prior studies on service sourcing tend be under conceptualized. LÄS MER

4. 3. Företagsetik : En studie av etiskt organiserande i några svenska företag

   Författare :Göran Beckius; Pierre Guillet de Monthoux; Claes Gustafsson; Stockholms universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Business ethics; ethical behaviour; ethical organizing; ethics; rules; alive; institutionalize; observe; ethical actions; Business studies; Företagsekonomi; Business Administration; företagsekonomi;

   Sammanfattning : Although research in business ethics has of late received increased attention from researchers and practitioners, little has been written on the practical effects of its implementation.The aim of the present study is, therefore, to explore the meaning and implications of business ethics from a practical perspective. LÄS MER

5. 4. Critical Business Episodes : The Criticality of Damage Adjustment Processes in Insurance Relationships

   Författare :Mikael Gidhagen; Bo Edvardsson; Uppsala universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Business studies; business-to-business; claim settlement; corporate insurance; critical episode; critical incident; customer relationship; damage adjustment; feeling of security; financial services; insurance; insurance marketing; insurance relationship; intangibility; loss; marketing; professional services; relationship; relationship character; relationship context; relationship development; relationship marketing; relationship quality; service; services marketing; service quality; Företagsekonomi; Business studies; Företagsekonomi; Business Studies; företagsekonomi;

   Sammanfattning : Corporate insurance relationships involve a highly intangible professional service which provides the corporate customer with risk reduction. Insurance services are here defined as being composed of two elements: the delivery of a feeling of security, and, in the event of a loss, the damage adjustment and claim settlement. LÄS MER

7. 5. Knowledge use in business exchange : Acting and thinking business actors

   Författare :Jonas Dahlqvist; Uppsala universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Business studies; Företagsekonomi; Business studies; Företagsekonomi; Business Studies; företagsekonomi;

   Sammanfattning : How could we describe the process by which business knowledge is mediated, developed, shared, and applied during interaction between business actors? This is the main question around which the discussion in this thesis about industrial business exchange revolves. The purpose of the thesis is twofold. LÄS MER