Sökning: "Björn Brorström"
Hittade 3 avhandlingar innehållade orden Björn Brorström.
Sammanfattning : Public organizations have undergone major changes over the past few decades. The umbrella term used to characterize these changes in the style of public administration is ‘New Public Management’ (NPM). LÄS MER
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Sammanfattning : It is a trend in the public sector to re-cast citizens and beneficiaries as customers or consumers of public services. While earlier research has addressed different aspects of how the implementation of customer orientation affects public sector organisations’ management control systems, this research has tended to have an overly narrow focus on performance measurement. LÄS MER