Sökning: "Bank employees"
Visar resultat 6 - 10 av 16 avhandlingar innehållade orden Bank employees.
6. Tjänsteutveckling med personalmedverkan : En studie av banktjänster
Sammanfattning : This dissertation is about new service development. In the past, little attention has been paid to the front-line-employees' involvement in the service development. LÄS MER
7. Medarbetaransvar – ett sätt att visa värderingar : Ett konceptualisering av medarbetarnas ansvar och ansvarstagande i callcenter
Sammanfattning : Stockhult, H. (2005) Medarbetaransvar – ett sätt att visa värderingar. Enkonceptualisering av medarbetarnas ansvar och ansvarstagande i callcenter.(Employee responsibility – a way of expressing values. LÄS MER
8. Technology-based self-service and its impact on service firm performance : a resource-based perspective
Sammanfattning : Improving productivity is crucial for service firms to be competitive. To have customers perform certain tasks normally undertaken by employees is an important means to achieving this objective. With the aid of technology, the scale and scope of self-service has significantly increased in recent years. LÄS MER
9. Empirical Essays on Wage Setting and Immigrant Labor Market Opportunities
Sammanfattning : This thesis consists of three self-contained essays.Essay 1: This essay estimates wage assimilation among non-western immigrants in Sweden, controlling for selection into employment by including individual fixed effects. LÄS MER
10. Changing the servicescape : The influence of music and self-disclosure on approach-avoidance behavior
Sammanfattning : The purpose of this thesis is to investigate and understand the effect of a servicescape’s ambient and social conditions on consumers’ Approach/Avoidance behavior in a retail context. More specifically, this thesis investigates the effect of music (ambient stimuli) and employees’ self-disclosure (social stimuli) on consumers’ Approach/Avoidance behavior in a retail store. LÄS MER