Sökning: "Annika Ravald"

Hittade 2 avhandlingar innehållade orden Annika Ravald.

  1. 1. Service Provider Flexibility : A Strategic Perspective

    Författare :Danilo Brozovic; Fredrik Nordin; Annika Ravald; Per-Olof Berg; Lars Witell; Stockholms universitet; []
    Nyckelord :SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; provider flexibility; value creation; service logic; service; strategic flexibility; Business Administration; företagsekonomi;

    Sammanfattning : This thesis is about service provider flexibility and how provider flexibility facilitates customer value creation in contexts where customer processes and activities change. Provider flexibility is delineated as a mechanism of value creation and defined as the ability of the service provider to respond to changes or to bring about changes that support its customers’ value creation. LÄS MER

  2. 2. On Service Innovation and Realization in Manufacturing Firms

    Författare :Per Carlborg; Daniel Kindström; Christian Kowalkowski; Annika Ravald; Linköpings universitet; []
    Nyckelord :SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; Service innovation; realization; manufacturing firm; co-creation;

    Sammanfattning : Service innovation is increasingly becoming a basis for manufacturing firms to reach and sustain competitive advantages. While traditional product innovation typically includes how new technology can be utilized in new products, service innovation spans a broader area that is not exclusively focused on new technology, but rather how resources can be developed into value propositions and then integrated in the customer’s process in order to support customer value creation through realization. LÄS MER