Sökning: "Ann-Charlotte Bivall"

Hittade 1 avhandling innehållade orden Ann-Charlotte Bivall.

  1. 1. Helpdesking : Knowing and learning in IT support practices

    Författare :Ann-Charlotte Bivall; Åsa Mäkitalo; Roger Säljö; Silvia Gherardi; Göteborgs universitet; Göteborgs universitet; Gothenburg University; []
    Nyckelord :SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; helpdesk support; knowing; sociocultural perspective; interaction analysis; collaborative work; helpdesk support;

    Sammanfattning : The background of this doctoral thesis is an interest in work achievement over extended time periods in specialized and technology-infused workplaces. Globalization, digitalization and increased focus on customer services are constituent aspects that have been claimed responsible for the current changes in the way work practices and teamwork are organized. LÄS MER