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Sammanfattning: From the filing of an application to evict to the final execution of an eviction order is a long and complicated process. This raises questions about how the actors involved experience and act during this process. The general aim of the study was to describe and analyse this process from the respective perspectives of the landlords, the social services and the individuals (families) facing eviction in three municipalities in the county of Stockholm. The issues discussed are how the landlords and the social welfare offices are organised, their work procedures, respective scopes of action and resources, and how individuals facing eviction cope with their life situation.The material for the study consists of qualitative interviews with nine handling officers at six landlord offices, fifteen social workers at three social welfare offices, twelve individuals who were facing eviction and fifteen observations of conversations between social workers and individuals who were facing eviction. The analytic framework used consists of perspectives and concepts derived from organisation theory – Human Service Organizations and street-level bureaucrats – and theories on coping. A main result of the study is that the work procedures of the professionals are standardised in many ways and are characterised by similar procedures for classifying and categorising the individuals facing eviction, irrespective of how the three municipalities have organised their work. Another main result is that the primarily interests of the individuals facing eviction are to meet what they experience to be their children’s needs, and to avoid eviction. Further, the individuals experience as stressful their life situation marked by the threat of eviction in combination with reduced financial resources that make it difficult for them to meet their children’s needs. The study has identified two types of strategies that individuals facing eviction use in order to cope with their life situation and to achieve their interests. These are emotion-focused strategies and problem-focused strategies, which are described and discussed.
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