Sökning: "technology-based self-service"
Hittade 2 avhandlingar innehållade orden technology-based self-service.
1. Customer-Perceived Service-Quality and Technology-Based Self-Service
Sammanfattning : This doctoral thesis deals with consumers’ attitudes towards serving them-selves with machines rather than being served by personnel. Its aim is to contribute to the theory of perceived service quality by providing a better understanding of customers’ attitudes and preferences when using technology-based self-service. LÄS MER
2. Technology-based self-service and its impact on service firm performance : a resource-based perspective
Sammanfattning : Improving productivity is crucial for service firms to be competitive. To have customers perform certain tasks normally undertaken by employees is an important means to achieving this objective. With the aid of technology, the scale and scope of self-service has significantly increased in recent years. LÄS MER