Sökning: "service users"

Visar resultat 1 - 5 av 502 avhandlingar innehållade orden service users.

  1. 1. Users' agencies : juxtaposing public portrayals and users' accounts of app-mediated cardiac arrest volunteer work in Sweden

    Författare :Malgorzata Ryczer-Dumas; Catherine Le Galès; Alf Westelius; Anita Mirijamdotter; Nathalie Pelletier-Fleury; Linköpings universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Health and medical mobile app; Cardiac-Arrest assistance app; Lifesaving app; CPR cardiopulmonary resuscitation ; Pre-Hospital emergency; Out-Of-Hospital cardiac arrest; On-Call volunteering work; Use; Users; Discourse; Co-Construction; Practices; Affective engagement; Emotion work; App dependency; App demands;

    Sammanfattning : This thesis embraces a social science research perspective to examine uses of the app SMSlivräddare (eng. SMSlifesaving), now Heartrunner, dedicated to alert volunteers nearby to assist people suspected to suffer from a cardiac arrest outside hospital. LÄS MER

  3. 2. Stakeholder Engagement for Service Design : How service designers identify and communicate insights

    Författare :Fabian Segelström; Stefan Holmlid; Catriona Macaulay; Linköpings universitet; []
    Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; service design; design; service; design research; tjänstedesign; design; tjänst; användarstudier;

    Sammanfattning : Service design is a field emerging from the new-found interest in services as a design material by practitioners and academics of the human-centred design tradition. As such, the field can build on the knowledge from previous work in design as well as in service research. LÄS MER

  4. 3. Service in the Airlines : Customer or Competition Oriented?

    Författare :Henrik Malver; Colin Armistead; Stockholms universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Organizational culture; service encounter; uneven service; embedded service; destructive knowledge; semiotics; Business studies; Företagsekonomi; Business Administration; företagsekonomi;

    Sammanfattning : This dissertation has two objectives. The first objective is to study an airline's organizational culture and its impact on the provision of service through a semiotic perspective, focusing on competence development, image, and the quality of service provided. LÄS MER

  5. 4. Self-Service Recovery

    Författare :Niklas Johansson; Anders G. Nilsson; Bo Edvardsson; Sten Carlsson; Jan Lindvall; Karlstads universitet; []
    Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; Service recovery; self-service technology; self-service recovery; IT-enabler; value creation; Informatics; Informatik; Information Systems; Informatik;

    Sammanfattning : Service recovery is about problems. What happens when customers experience problems? Well, sometimes customers complain to the one responsible for the service. Sometimes customers do not complain but instead tell somebody else about the problem, possibly leading to a bad reputation for the one responsible for the service. LÄS MER

  7. 5. Patient involvement and service innovation in healthcare

    Författare :Jon Engström; Mattias Elg; Lars Witell; Glenn Robert; Linköpings universitet; []
    Nyckelord :Patient Involvement; participation; co-creation; patient empowerment; user involvement. patient centered care; motivation; user experiences; co-creation; service development; service innovation; service design; health care; lead users; diary; value;

    Sammanfattning : This thesis adds to a stream of research suggesting that healthcare can be more patient centered and efficient by redefining the role of the patient from a passive receiver to a more active and collaborative participant. This may relate to healthcare provision (Anderson and Funnell, 2005; Berry and Bendapudi, 2007; Bitner and Brown, 2008; McColl-Kennedy et al. LÄS MER