Sökning: "service relationships"

Visar resultat 1 - 5 av 155 avhandlingar innehållade orden service relationships.

  1. 1. Welfare Relationships : Voluntary organisations and local authorities supporting relatives of older people in Sweden

    Detta är en avhandling från Stockholm : Statsvetenskapliga institutionen

    Författare :Lena Dahlberg; Stockholms universitet.; [2004]
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; substitution; complementarity; welfare pluralism; voluntary organisation; welfare state; informal care; older people; Sweden; SOCIAL SCIENCES Social sciences Political science; SAMHÄLLSVETENSKAP Socialvetenskap Statsvetenskap;

    Sammanfattning : Sweden is often described as a country with a strong welfare state and little voluntary work. This is as would be expected according to substitution theory, in which extensive welfare systems are assumed to crowd out voluntary activity and thereby limit the potential for voluntary work – there is an inverse relationship between voluntary and statutory activity. LÄS MER

  2. 2. Managing the Industrial Service Function

    Detta är en avhandling från Linköping : Linköping University Electronic Press

    Författare :Christian Kowalkowski; Linköpings universitet.; Linköpings universitet.; [2008]
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Industrial service offerings; service function; manufacturing firms; ICT; customer relationships; value; TECHNOLOGY Industrial engineering and economy Industrial organisation; administration and economics; TEKNIKVETENSKAP Industriell teknik och ekonomi Industriell organisation; administration och ekonomi;

    Sammanfattning : During the past decade, growing attention has been given to industrial service offerings in the marketing literature as well as in many manufacturing firms. This phenomenon is often described as a goods-services transition, in which companies increasingly turn to the provision of industrial services in order to achieve competitive advantage, such a closer customer relationships and higher profit margins. LÄS MER

  3. 3. Critical Business Episodes : The Criticality of Damage Adjustment Processes in Insurance Relationships

    Detta är en avhandling från Uppsala : Företagsekonomiska institutionen

    Författare :Mikael Gidhagen; Uppsala universitet.; [2002]
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Business studies; business-to-business; claim settlement; corporate insurance; critical episode; critical incident; customer relationship; damage adjustment; feeling of security; financial services; insurance; insurance marketing; insurance relationship; intangibility; loss; marketing; professional services; relationship; relationship character; relationship context; relationship development; relationship marketing; relationship quality; service; services marketing; service quality; Företagsekonomi; SOCIAL SCIENCES Business and economics Business studies; SAMHÄLLSVETENSKAP Ekonomi Företagsekonomi; Business Studies; företagsekonomi;

    Sammanfattning : Corporate insurance relationships involve a highly intangible professional service which provides the corporate customer with risk reduction. Insurance services are here defined as being composed of two elements: the delivery of a feeling of security, and, in the event of a loss, the damage adjustment and claim settlement. LÄS MER

  4. 4. Enhancing the Industrial Service Offering New Requirements on Content and Processes

    Detta är en avhandling från Ekonomiska institutionen

    Författare :Christian Kowalkowski; Linköpings universitet.; Linköpings universitet.; [2006]
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Industrial service offerings; Bundling; Customer relationships; Process interfaces; TECHNOLOGY Industrial engineering and economy Industrial organisation; administration and economics; TEKNIKVETENSKAP Industriell teknik och ekonomi Industriell organisation; administration och ekonomi;

    Sammanfattning : The overall purpose of this thesis is to describe and analyse how capital goods manufacturers can enhance their industrial service offering.The theoretical basis of this research is found in services marketing, recognising co-creation of value, that the service process is an open production system and that the customer determines value as the manufacturer can only offer value propositions. LÄS MER

  5. 5. Stories of Achievements - Narrative Features of Organizational Performance

    Detta är en avhandling från Lund University Press

    Författare :Hervé Corvellec; Lunds universitet.; Lund University.; [1996]
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Narrative; Organizational performance; Management of enterprises; Annual reports.; Public Libraries; Sport; Management literature; Management terminology; Företagsledning; management;

    Sammanfattning : Stories of achievements is a study concerning uses of the notion of organizational performance. It shows the variety of meanings given the notion in dictionaries, management literature, sports, and performance indicators; it also explores how such meanings are constructed and how they are attached to this notion in new contexts, such as in the activity reports of public libraries. LÄS MER