Sökning: "service provision"

Visar resultat 1 - 5 av 178 avhandlingar innehållade orden service provision.

  1. 1. Service in the Airlines : Customer or Competition Oriented?

    Författare :Henrik Malver; Colin Armistead; Stockholms universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Organizational culture; service encounter; uneven service; embedded service; destructive knowledge; semiotics; Business studies; Företagsekonomi; Business Administration; företagsekonomi;

    Sammanfattning : This dissertation has two objectives. The first objective is to study an airline's organizational culture and its impact on the provision of service through a semiotic perspective, focusing on competence development, image, and the quality of service provided. LÄS MER

  3. 2. Deciding on Using Application Service Provision in SMEs

    Författare :Björn Johansson; Sven Carlsson; Göran Goldkuhl; Ulf Melin; Linköpings universitet; []
    Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; Datavetenskap; information and communication technology; ICT; small and medium-sized enterprises; SMEs; Application Service Provision; ASP; Application Service Providers; decisionmaking; Datavetenskap; Computer science; Datavetenskap;

    Sammanfattning : The use of external providers for the provision of information and communication technology (ICT) in small and medium-sized enterprises (SMEs) is expected to increase. At the end of the 1990s the concept of Application Service Provision (ASP) and Application Service Providers (ASPs) was introduced. LÄS MER

  4. 3. Patient involvement and service innovation in healthcare

    Författare :Jon Engström; Mattias Elg; Lars Witell; Glenn Robert; Linköpings universitet; []
    Nyckelord :Patient Involvement; participation; co-creation; patient empowerment; user involvement. patient centered care; motivation; user experiences; co-creation; service development; service innovation; service design; health care; lead users; diary; value;

    Sammanfattning : This thesis adds to a stream of research suggesting that healthcare can be more patient centered and efficient by redefining the role of the patient from a passive receiver to a more active and collaborative participant. This may relate to healthcare provision (Anderson and Funnell, 2005; Berry and Bendapudi, 2007; Bitner and Brown, 2008; McColl-Kennedy et al. LÄS MER

  5. 4. Managing the Industrial Service Function

    Författare :Christian Kowalkowski; Per-Olof Brehmer; Maria Holmlund-Rytkönen; Linköpings universitet; []
    Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Industrial service offerings; service function; manufacturing firms; ICT; customer relationships; value; Industrial organisation; administration and economics; Industriell organisation; administration och ekonomi;

    Sammanfattning : During the past decade, growing attention has been given to industrial service offerings in the marketing literature as well as in many manufacturing firms. This phenomenon is often described as a goods-services transition, in which companies increasingly turn to the provision of industrial services in order to achieve competitive advantage, such a closer customer relationships and higher profit margins. LÄS MER

  7. 5. Individual service provisioning

    Författare :Fredrik Espinoza; RISE; []
    Nyckelord :NATURVETENSKAP; NATURAL SCIENCES;

    Sammanfattning : Computer usage is once again going through changes. Leaving behind the experiences of mainframes with terminal access and personal computers with graphical user interfaces, we are now headed for handheld devices and ubiquitous computing; we are facing the prospect of interacting with electronic services. LÄS MER