Sökning: "loyalty"

Visar resultat 1 - 5 av 119 avhandlingar innehållade ordet loyalty.

1. 1. A mobile bank application loyalty model : The young bank customer perspective

   Författare :Mustafa Nourallah; Peter Öhman; Pejvak Oghazi; Mittuniversitetet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; loyalty antecedents; usability; service quality; customer satisfaction; loyalty; consequences of loyalty; young bank customers; mobile bank applications; Sweden.;

   Sammanfattning : This thesis investigates young bank customer (YBC) perceptions of loyalty in the context of mobile bank applications (MBAs), including loyalty antecedents and the consequences of loyalty. A first study investigates the relationships between cognitive, affective, and conative antecedents, on one hand, and loyalty, on the other. LÄS MER

3. 2. The Impact of Loyalty Programs on Customer Loyalty: Multiple Case Studies on Business to Business (B2B) Loyalty Programs in the Air Cargo Market

   Författare :Muneer Jahwash; Esmail Salehi-Sangari; Mana Farshid; Nidal Dwaikat; Aristeidis Theotokis; Luleå tekniska universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; customer loyalty; loyalty programs; airline cargo; factors that enhance loyalty; challenges of loyalty programs; benefits of loyalty programs; Industrial Marketing; Industriell marknadsföring;

   Sammanfattning : Air cargo plays a crucial role in air transport and the globalized economy; this study investigates airline cargo's current practices and marketing tools that enhance customer loyalty. There is an obvious lack of literature on the key drivers of customer loyalty and loyalty programs in the domain of air cargo. LÄS MER

4. 3. Value creation and loyalty in exchange relationships : a dynamic perspective

   Författare :Claes Gunnarsson; Claes Hultman; Lars Hallén; Jörgen Elbe; Örebro universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Marketing; Industrial marketing; Value creation; Shortfall; Loyalty; Business relationship; Trust; Commitment; Customer satisfaction.; SOCIAL SCIENCES; SAMHÄLLSVETENSKAP; Business studies; Företagsekonomi; Business Studies; Företagsekonomi;

   Sammanfattning : This marketing dissertation focuses on the troublesome aspects of value creation in dynamic business relations including in relation to internal and external customers. The research field points out that relationship-mediated value creation emerges in various forms of organizational arrangements, inter-organizational settings, service systems and networks. LÄS MER

5. 4. Styrelseledamöters lojalitetsplikt : Särskilt om förbudet att utnyttja affärsmöjligheter

   Författare :Jessica Östberg; Lars Pehrson; Carl Svernlöv; Stockholms universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; duty of loyalty; directors liability; conflicts of interest; undue benefits; non-compete prohibition; duty of obedience; duty of disclosure; duty of confidentiality; prohibition on exploiting corporate opportunities; damages; lojalitetsplikt; styrelseansvar; intressekonflikter; jäv; otillbörliga förmåner; konkurrensförbud; lydnadsplikt; upplysningsplikt; tystnadsplikt; förbud att utnyttja affärsmöjligheter; skadeståndsansvar; Private Law; civilrätt;

   Sammanfattning : Under Swedish law directors of limited liability companies have, without doubt, a duty of loyalty. It is also clear that the duty of loyalty is quite extensive. Due to mainly the lack of legal provisions and case law governing the duty of loyalty, the extent of the duty and the outer limits of it are unclear to both legal experts and practitioners. LÄS MER

7. 5. Loyalty Work : Emotional interactions of defence lawyers in Swedish courtrooms

   Författare :Lisa Flower; Sociologi; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Loyalty; law; emotional regime; emotion; facework; emotion work; teamwork; Lojalitet; lagen; emotionsregim; emotion; facework; emotionsarbete; teamwork;

   Sammanfattning : Defence lawyers’ work takes place in emotionally charged, yet emotionally constraining situations. This is particularly evident in criminal trials. Distressed clients, unforeseeable disruptions, disturbing evidence, emotional plaintiffs and even moral suspicions should all be managed in a proper and appropriate manner. LÄS MER