Sökning: "emergency call operator"

Hittade 4 avhandlingar innehållade orden emergency call operator.

  1. 1. Managing Medical Emergency Calls

    Författare :Karl Hedman; Vesa Leppänen; Jakob Cromdal; Sociologi; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Conversation Analysis; emergency call operator; emotion management; instruction giving; medical emergency calls; nurse; physician; questioning; risk management; Swedish; Conversation Analysis; emergency call operator; emotion management; instruction giving; medical emergency calls; nurse; physician; questioning; risk management; Swedish;

    Sammanfattning : This dissertation is a conversation analytic examination of recurrent practices of interaction in medicalemergency calls. The study expands the analytical focus in past research on emergency calls betweenemergency call operators and callers to pre-hospital emergency care interaction on the phone betweennurses, physicians and callers. LÄS MER

  3. 2. Challenges in prehospital emergency care : patient, spouse and personnel perspectives

    Författare :Kerstin Forslund; Venke Sørlie; Margareta Ehnfors; Margareta Gustafsson; Terese Bondas; Örebro universitet; []
    Nyckelord :MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; challenge; prehospital; emergency; care; patient; spouse; personnel; chain; acute chest pain; Caring sciences; Vårdvetenskap; Vårdvetenskap; Nursing Science;

    Sammanfattning : Prehospital emergency care (PEC) with the emergency call to the Emergency Medical Dispatch (EMD) centre is an essential part of the health-care system. It is important to obtain knowledge about the links in the PEC chain from the perspectives of those providing the service and those receiving it. LÄS MER

  4. 3. Principles of workflow support in life critical situations

    Författare :Jenny Lundberg; []
    Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; SOS central; SOS cluster; kravprocess; information; QoS;

    Sammanfattning : The prime objective is to investigate how technology and work organization can support the workflow in handling time critical emergency calls, having the prerequisites of giving the highest priority to saving human lives and minimizing the effects of emergency situations. The challenge is to maintain and improve the quality of service (QoS) during and after a proposed technology driven organizational change. LÄS MER

  5. 4. Work and Technology Use in Centers of Coordination : Reflections on the relationship between situated practice and artifact design

    Författare :Maria Normark; Kerstin Severinsson Eklundh; Susanne Bødker; KTH; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; NATURVETENSKAP; NATURAL SCIENCES; Sociology; Sociologi; Computer and systems science; Data- och systemvetenskap;

    Sammanfattning : The research problem explored in this thesis is how technology and work practice are related in coordinative situations (collocated and over distance). Further, the problem of how this kind of research results can be transformed and used in the development of new technology is discussed. LÄS MER