Sökning: "e service"

Visar resultat 1 - 5 av 804 avhandlingar innehållade orden e service.

1. 1. Public e-Service Stakeholders : A study on who matters for public e-service development and implementation

   Författare :Ida Lindgren; Karin Axelsson; Göran Goldkuhl; Leif Flak; Linköpings universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Public e-service; stakeholders; e-government; user involvement; Offentliga e-tjänster; intressenter; e-förvaltning; användarmedverkan;

   Sammanfattning : Public e-services are progressively used as a means for governmental agencies to interact and exchange information with citizens and businesses. These services are typically Internet-based and are meant to fulfill the three overarching objectives of egovernment; (1) to improve citizens’ interactions with the government, (2) to make governmental organizations more efficient and effective, and (3) to increase the transparency of government and lead to a more democratic society. LÄS MER

3. 2. E-government and E-governance : Local Implementation of E-government Polices in Sweden

   Författare :Irene Bernhard; Hans Westlund; Jonathan Metzger; Sara Eriksén; KTH; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; e-governance; e-government; implementation; policy entrepreneurs; municipal contact centres; policy networks; New Public Management; Sweden; Planering och beslutsanalys; Planning and Decision Analysis; Informatik;

   Sammanfattning : It is recognized in international research that the public sector has been transformed into a networked, open and more flexible, informal and interactive governance structure. This is described as a transition from “government to governance”. Sweden is one of the international leaders with regards to e-government development. LÄS MER

4. 3. Self-Service Recovery

   Författare :Niklas Johansson; Anders G. Nilsson; Bo Edvardsson; Sten Carlsson; Jan Lindvall; Karlstads universitet; []
   Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; Service recovery; self-service technology; self-service recovery; IT-enabler; value creation; Informatics; Informatik; Information Systems; Informatik;

   Sammanfattning : Service recovery is about problems. What happens when customers experience problems? Well, sometimes customers complain to the one responsible for the service. Sometimes customers do not complain but instead tell somebody else about the problem, possibly leading to a bad reputation for the one responsible for the service. LÄS MER

5. 4. Kundupplevd kvalitet i tjänsteverksamheter: En analys och kritik av den företagsekonomiska dialogen

   Författare :Jan E Persson; Institutionen för tjänstevetenskap; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; economic theory; econometrics; Economics; Marknadsanalys; Market study; Reason; Meaning; Dialogue; Interaction; Perception; Expectation; Service Quality; Satisfaction; economic systems; economic policy; Nationalekonomi; ekonometri; ekonomisk teori; ekonomiska system; ekonomisk politik;

   Sammanfattning : The contemporary discussion about how to define and measure the quality of services is dominated by a subjective perspective and quality is usually grounded in the customers perception. This conceptualisation of quality (perceived service quality) is well established in business and research. LÄS MER

7. 5. Self-service Last Mile Delivery : E-consumer perspective on service renovation

   Författare :Yulia Vakulenko; Förpackningslogistik; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; self-service technology; e-commerce; last mile delivery; consumer; service renovation;

   Sammanfattning : The continuous growth of e-retail in the B2C sector has been generating new recordsin revenues for several years. This has led to diversification of the marketinteractions and actors that are involved and impacted by the respective operationsand trends. LÄS MER