Sökning: "customer service experience Ute Walter"
Hittade 1 avhandling innehållade orden customer service experience Ute Walter.
1. Drivers of customers' service experiences : a customer perspective on co-creation of restaurant services, focusing on interactions, processes and activities
Sammanfattning : It is essential for service companies to understand how their customer service experiences are formed. This is especially important since service experiences are highly subjective and involve customers cognitively, emotionally and behaviorally. LÄS MER
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