Sökning: "client service"

Visar resultat 1 - 5 av 98 avhandlingar innehållade orden client service.

1. 1. Står til tjeneste : Emosjonelt arbeid i tjenestemøtet

   Författare :Wenche Falch; Åsa Wettergren; Gerd Lindgren; Markus Arvidsson; Ingrid Guldvik; Karlstads universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; emotional labour; personal assistants; meaning; asymmetric and symmetric interaction; Sociologi; Sociology;

   Sammanfattning : This thesis is about personal assistants, and how they experience their work. The aim of this study is twofold: First to examine the experiences of personal assistants and their work. Second, to examine the assistant’s experiences of feelings at work and how these feelings are managed from an emotionsociological perspective. LÄS MER

3. 2. Workplace Learning in Interactive Service Work: Coming to Practice Differently in the Connected Service Encounter

   Författare :Charlotte Arkenback; Göteborgs universitet; []
   Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; digitalisation; workplace learning; interactive service work; emotional labour; service encounter; retail salesperson; theory of practice architectures; connected service encounter;

   Sammanfattning : We increasingly live in a world where human and digital work and activities are intertwined in so-called digital networks, which implies changes to the skills demanded by human labour. Traditionally, the professional encounter between a service provider and a customer, client or learner has been conceptualised as ‘a game between people’, with little interference from technologies of any sort. LÄS MER

4. 3. Komplexa behov eller komplexa organisationer? : konsekvenser av specialiserad individ- och familjeomsorg ur ett klientperspektiv

   Författare :Pär Grell; Nader Ahmadi; Björn Blom; Staffan Höjer; Umeå universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Organizational specialization; personal social services; complex needs; client perspective;

   Sammanfattning : Even though recent decades have seen a clear trend towards organizational specialization within Swedish personal social services (PSS), there is a lack of knowledge about the consequences of this, particularly from a client perspective. The aim of this compilation thesis is to describe and analyse the consequences of organizational specialization for clients with complex needs. LÄS MER

5. 4. I stället för fängelse? : En studie av vårdande makt, straff och socialt arbete i frivård

   Författare :Kerstin Svensson; Socialhögskolan; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; theory of social work; Social changes; Sociologi; Sociology; Client; Social Worker; Relationship; Power; Social History; Social Work; Probation; Punishment; Sociala förändringar; teorier om socialt arbete; Social and economic history; Ekonomisk och social historia;

   Sammanfattning : The purpose of this thesis is to gain a deeper understanding of the relationship between support and control. The purpose is reached by a study of the probation service as an organization and the practical side of its work The thesis is based on two empirical studies. One is a study of records and published texts from the period 1820-2000. LÄS MER

7. 5. Quality improvement within nonprofit social service providers

   Författare :Truls Neubeck; Mattias Elg; Thomas Schneider; Boel Andersson-Gäre; Bo Bergman; Jönköping University; []
   Nyckelord :MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES;

   Sammanfattning : As a relatively new phenomenon in 2009, Swedish nonprofit social service providers proposed quality improvement as a way to reduce mistakes, use resources more effectively and meet the needs and expectations of clients in a better way. Although similar experiences have been studied in health care, the transfer of quality improvement to nonprofit social services gives a possibility for more knowledge on what enables, and constrains, systematic quality improvement in this specific context. LÄS MER