Sökning: "client satisfaction"

Visar resultat 1 - 5 av 34 avhandlingar innehållade orden client satisfaction.

  1. 1. "I'm calling for hope, comfort and maybe some advice..." : Interaction and caller satisfaction in telenursing

    Författare :Marie Mattisson; Malou Lindberg; Sussanne Börjeson; Kristofer Årestedt; Inger K. Holmström; Linköpings universitet; []
    Nyckelord :MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Telenursing; Telephone nursing; Social interaction; Nurse-patient relations; Patient satisfaction; Nursing models; Surveys and questionnaires;

    Sammanfattning : Background: The provision of nursing over the telephone is an appreciated asset in many parts of the world. Interaction between telenurse and caller is important for caller satisfaction, and satisfaction in turn is positively related to outcomes such as adherence, engagement in self-care and well-being. LÄS MER

  3. 2. Case management for individuals with severe mental illness. A process-outcome study of ten pilot services in Sweden

    Författare :Tommy Björkman; Institutionen för hälsovetenskaper; []
    Nyckelord :MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; psychosomatics; severe mental illness; Case management; client satisfaction; quality of life; needs for care; Psykiatri; use of health care; clinical psychology; Psychiatry; klinisk psykologi; psykosomatik;

    Sammanfattning : All clients admitted to ten pilot case management services for individuals with severe mental illness during 1995 and up to 1996-09-30 were invited to participate in the present study. A total of 176 clients were included. LÄS MER

  4. 3. Socialtjänstens förutsättningar för barnavårdsarbete : en studie om villkor, påfrestningar och resultat

    Författare :Gabriel Oxenstierna; Bengt Börjeson; Stockholms universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Social work; Socialt arbete; socialt arbete; Social Work;

    Sammanfattning : The purpose of the study was to analyse the conditions under which the social services work with different types of child welfare families.The questions are:What conditions within the social services itself and what factors pertaining to the child welfare families are important for 1) the social workers’ experience of strains occasioned by the job, 2) social workers’ chances of achieving set goals, and 3) the satisfaction of clients with the help they received?The situations of the child welfare families, the organisational preconditions for the work, and the families’ opinions of the social services and the help they received were investigated in child welfare groups in two districts of Botkyrka' Municipality. LÄS MER

  5. 4. Telephone advice nursing : communication, patient satisfaction and tool development

    Författare :Christina Johnson; Sussanne Börjeson; Malou Lindberg; Susan Wilhelmsson; Inger Holmström; Pia Tingström; Linköpings universitet; []
    Nyckelord :MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; NATURVETENSKAP; NATURAL SCIENCES;

    Sammanfattning : Background: Telenursing has rapidly expanded in many countries. In Sweden, a national telephone advisory nursing service reaches the entire nation and receives approximately 4,5 million calls per year. LÄS MER

  7. 5. Tools for Outcome-informed management of mental illness : Psychometric properties of instruments of the Swedish clinical multicenter Quality Star cohort

    Författare :Bo Ivarsson; Torsten Norlander; Lars Jacobsson; Karlstads universitet; []
    Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Consumer satisfaction; Quality of Life; Perceived distress; Severe mental illness; Schizophrenia; Social function; Global Assessment of Functioning; MANSA; Gender; Brukartillfredsställelse; Livskvalitet; Upplevda besvär; Allvaligt psykisk störning; Schizofreni; Social funktion; Global skattning av psykosocial funktion; MANSA; Gender; Psychology with an emphasis on medical psychology; Psykologi inr. medicinsk psykologi;

    Sammanfattning : The purpose of this thesis was to investigate the psychometric properties of three global user subjective measures of the ”The Quality Star” clinical review model: Consumer Satisfaction Scale, Global Quality of Life scale, and Perceived Global Distress scale. The mental health implementation context of this review model emphasizes the client as an agent of change, taking part in shared decision making in an empowered role as collaborative partner to the professional clinicians. LÄS MER