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1. 1. Kvalitetsstyrning i skolan? : en analys av TQM:s tillämpbarhet inom den svenska grundskolan sett från en företagsekonomisk utgångspunkt

   Författare :Stefan Lagrosen; Bo Bergman; Stockholms universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Total quality management; service quality; service management; school quality; quality dimensions; Business studies; Företagsekonomi; Business Administration; företagsekonomi;

   Sammanfattning : This is a study of the application of the theoretical framework, total quality management (TQM) which has been developed in the private manufacturing sector, in the Swedish school system. The purpose is to highlight the effects of the use of TQM in schools and thereby to see whether it is advisable to promote this use and to study ways of refining the framework in order to make it more applicable to organisations such as schools. LÄS MER

3. 2. Customer-Perceived Service-Quality and Technology-Based Self-Service

   Författare :Johan Anselmsson; Företagsekonomiska institutionen; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Nationalekonomi; economic policy; economic systems; economic theory; econometrics; Economics; service technology; customer characteristics; self-service technology; service marketing; Service quality; technology-based self-service; ekonometri; ekonomisk teori; ekonomiska system; ekonomisk politik; Management of enterprises; Företagsledning; management;

   Sammanfattning : This doctoral thesis deals with consumers’ attitudes towards serving them-selves with machines rather than being served by personnel. Its aim is to contribute to the theory of perceived service quality by providing a better understanding of customers’ attitudes and preferences when using technology-based self-service. LÄS MER

4. 3. Engineering Quality Feelings : Applications in products, service environments and work systems

   Författare :Ebru Ayas; Jörgen Eklund; Shigekazu Ishihara; Tom Childs; KTH; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; ew product development; ergonomics evaluation design for quality; Affective Engineering; servicescape design; product experience;

   Sammanfattning : Contemporary quality issues in product design are moving from materialistic to emotional user fulfillment; comprehensive research is needed to examine quality product feelings. This research is directed toward a deeper understanding of user and customer quality feelings for different product types, including services. LÄS MER

5. 4. Improving user comprehension and entertainment in wireless streaming media : introducing cognitive quality of service

   Författare :Greger Wikstrand; Lars-Erik Janlert; Jerry Eriksson; Umeå universitet; []
   Nyckelord :NATURVETENSKAP; NATURAL SCIENCES; Multicast channels; Quality of Service; Cognitive QoS; Wireless LAN; Multiaccess Communication; IEEE 802.11; Displays; Mobile Communications; Video Coding; Tracking; Animation; Cognitive Psychology; Experience Design; Computer science; Datavetenskap;

   Sammanfattning : In future mobile networks service quality might be poor. A new measure is needed to be able to assess services in terms of their effectiveness and usefulness despite their lacking visual appeal. Cognitive Quality of Service is a way to measure the effectiveness in use of a networked service. LÄS MER

7. 5. Aspects of Quality : Using Quality Measurements to Improve Computer Network Performance

   Författare :Pehr Söderman; Peter Sjödin; Markus Hidell; Karl-Johan Grinnemo; KTH; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; Computer Science; Datalogi;

   Sammanfattning : As computer networks grow in complexity, measuring the performance becomes a challenge. Intrinsic properties of the networks capability to transport data, such as bandwidth, latency, loss, and error rate are not always enough to provide a clear picture of how well the network can satisfy the users' expectations. LÄS MER