Sökning: "Monica Andersson Bäck"
Hittade 1 avhandling innehållade orden Monica Andersson Bäck.
1. Conceptions, conflicts and contradictions in the introduction of a Swedish Health Call Centre
Sammanfattning : Call centres have been called the industrialisation of the service sector, characterised by mon¬o¬¬tonous, highly controlled work and standardised procedures performed in an old-fashion¬ed, Tayloristic spirit. Stress and work intensification are known implications of such work. LÄS MER
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