Sökning: "Johan Anselmsson"
Hittade 1 avhandling innehållade orden Johan Anselmsson.
1. Customer-Perceived Service-Quality and Technology-Based Self-Service
Sammanfattning : This doctoral thesis deals with consumers’ attitudes towards serving them-selves with machines rather than being served by personnel. Its aim is to contribute to the theory of perceived service quality by providing a better understanding of customers’ attitudes and preferences when using technology-based self-service. LÄS MER
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