Sökning: "Customer relations"
Visar resultat 1 - 5 av 66 avhandlingar innehållade orden Customer relations.
1. Energy Services in Sweden - Customer Relations towards Increased Sustainability
Sammanfattning : Energy use and supply are evident issues to consider for a sustainable development, where the economic, social and environmental aspects are all important. In large grid-bound systems, the supply of energy is usually a rather invisible activity and the contacts between household custo-mers and utilities are sometimes only repre-sented through the energy bill. LÄS MER
2. Management accounting as constructing and opposing customer focus : three case studies on management accounting and customer relations
Sammanfattning : This thesis is on the relation between management accounting and customer focus and relates to discussions about how internal managing processes in organizations are interrelated with interorganizational relations, specifically constructions of customers. Both a normative and a descriptive perspective on the relation are taken within the different parts of the thesis, which consists of a licentiate thesis, three articles and a synthesizing text. LÄS MER
3. Managing Customer Knowledge. Towards Market Orientation and Innovation in an Automotive Organisation
Sammanfattning : There is a business potential in creating and delivering unique customer value, and for that reason organisations put significant resources in their search for customer knowledge. The need for deepened customer knowledge is emphasised by market uncertainty, development of business models based upon relationships, and continuous striving for differentiation and innovation. LÄS MER
4. The Change from Feature Focus to Customer Focus in Packaging Development
Sammanfattning : The paper and packaging industry is a major and important industry in Sweden. The industry is capital intensive with a large investment base and long cycles for renewal and replenishment of machine platforms and other production equipment. LÄS MER
5. Service management in housing refurbishment : satisfying the ultimate customer
Sammanfattning : It is unusual to find that housing refurbishment projectshave been undertaken with a clear focus on customer orientationdirected towards the tenants, or owners of co-operative flatsor condominiums. Only recently have researchers in constructionmanagement begun to look closer at the relationship betweencontractors and customers. LÄS MER