Sökning: "CRM."

Visar resultat 1 - 5 av 27 avhandlingar innehållade ordet CRM..

1. 1. Organisering för strategisk CRM : Lärande om kundrelationer i en B2B-organisation

   Författare :Philip Roth; Sofia Isberg; Jessica Eriksson; Markus Fellesson; Umeå universitet; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Customer Relationship Management; CRM; B2B-relationships; Relationship Dynamics; Learning about customer relationships; företagsekonomi; Business Studies;

   Sammanfattning : In marketing research, customer relationship management (CRM) is often described as a strategy for collecting customer information through an IT- infrastructure in order to manage customer relationships (e.g. Boulding et al 2005; Keramati et al 2010; Nguyen and Mutum 2012). LÄS MER

3. 2. Call Me Call Me for Some Overtime - On Organizational Consequences of System Changes

   Författare :Lisen Selander; Institutionen för informatik; []
   Nyckelord :SAMHÄLLSVETENSKAP; SOCIAL SCIENCES; Call Center; Organizational Change; CRM;

   Sammanfattning : Today a broad body of literature has emerged within the IS research community investigating the organizational consequences of IS implementations. However in view of these developments, it seems that practitioners are still faced with implementation problems, such as user dissatisfaction, resistance and mismatches between the new technology and existing work practices. LÄS MER

4. 3. Rectal Cancer : Surgical Strategies and Histopathological Aspects

   Författare :Maziar Hosseinali Khani; Kenneth Smedh; Lars Påhlman; Brendan Moran; Uppsala universitet; []
   Nyckelord :MEDICIN OCH HÄLSOVETENSKAP; MEDICAL AND HEALTH SCIENCES; Rectal cancer; APR; en bloc resection; CRM; centralization; stage IV; metastases; palliative surgery; local recurrence; survival; Surgery; Kirurgi; Kirurgi; Surgery;

   Sammanfattning : The management of rectal cancer has changed in many countries over the last two decades and resulted in improved survival for the majority of rectal cancer patients. In this thesis some surgical strategies and histopathological aspects to improve and clarify the management of rectal cancer patients are investigated. LÄS MER

5. 4. Nanocomposite films for corrosion protection

   Författare :Majid Sababi; Jinshan Pan; J.M.C. (Arjan) Mol; KTH; []
   Nyckelord :TEKNIK OCH TEKNOLOGIER; ENGINEERING AND TECHNOLOGY; corrosion protection; nanocomposite; coating; tool alloy; layer‐by‐layer; polarization; passivity; nanomechanical; topography; Mefp‐ 1; ceria nanoparticle; PAni; UV‐cure; AFM; Peak Force QNM; EIS; SEM; CRM; QCM‐D; ATR‐FTIR;

   Sammanfattning : This thesis describes technical and scientific aspects of new types of composite films/coatings for corrosion protection of carbon steel, composite films with nanometer thickness consisting of mussel adhesive protein (Mefp‐1) and ceria nanoparticles, and polymeric composite coatings with micrometre thickness consisting of conducting polymer and ceria nanoparticles in a UV‐curing polyester acrylate (PEA) resin.The influence of microstructure on corrosion behaviour was studied for a Fe‐Cr‐V‐N alloy containing micro‐sized nitrides with different chemical composition spread in martensitic alloy matrix. LÄS MER

7. 5. Atmospheric corrosion of zinc-aluminum and copper-based alloys in chloride-rich environments : Microstructure, corrosion initiation, patina evolution and metal release

   Författare :Xian Zhang; Inger Odnevall Wallinder; Christofer Leygraf; Manuel Morcillo; KTH; []
   Nyckelord :atmospheric corrosion; chloride deposition; Zn-Al alloy coatings on steel microstructure; Cu sheet and Cu alloys; microstructure; corrosion initiation; corrosion product evolution; metal release; SEM; IRAS; CRM.; Kemi; Chemistry;

   Sammanfattning : Fundamental understanding of atmospheric corrosion mechanisms requires an in-depth understanding on the dynamic interaction between corrosive constituents and metal/alloy surfaces. This doctoral study comprises field and laboratory investigations that assess atmospheric corrosion and metal release processes for two different groups of alloys exposed in chloride-rich environments. LÄS MER